Ferhat Ucankus
Hotel Management
Mugla Turkey
Summary
High performance and result oriented leader with more than 10 years of experience managing luxury hotel operations. Competent in hotel budgeting and forecasting, monitoring, and improving staff performances, driving guest satisfaction scores and operational efficiency.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Rooms Operations Manager
The Bodrum EDITION
, TURKEY
01.2022 - Current
- 2021 Guest Satisfaction Score +%4,7 vs Target 2022 Guest Satisfaction Score YTD +%8,5 vs Target - Initiating Transandent adaptation into property for first time (Facility Management & Work Order System) - Digital Guest Experience Index Score +%23 vs Target – Total Score %123
- Top 10 in EMEA out of 1000 properties
- Employee Satisfaction Survey +%21 vs Target - Participate in the largest CAPEX project in the hotel - Over €0.5 Million, Manages the execution of all operations in the rooms area departments (e.g.,
- Front of House, SPA, Housekeeping) and manages staff
- Understands employee and guest satisfaction results and develops action plans to needed areas and expand on strengths
- Interviews and assists HR in making hiring decisions.
Director of Front Office
The Bodrum EDITION
, TURKEY
04.2019 - 12.2021
- Supervises and manages all front of house employees
- Manages all day-to- day operations
- Understands employee positions well enough to perform duties in employees' absence
- Achieves and exceeds goals including performance goals, budget goals, team goals such as Bonvoy enrollmnts and guest satisfaction scores
- Ferhat Uçankuş
- Mobile: +905369679375
- Email: ferhatucankus@gmail.com
Assistant Front Office Manager
The Bodrum EDITION
05.2018 - 03.2019
- The Abu Dhabi EDITION
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Strives to improve service performance
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
Assistant Front Office Manager
Six Senses Kaplankaya
, TURKEY
05.2016 - 10.2017
Night Manager
JW Marriott Hotel
Ankara, TURKEY
03.2015 - 03.2016
- Prepare daily briefing sheet for all hotel employees and manage daily morning meetings
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations
- Monitors and ensures compliance with all Guidelines to Operations
- Prepare all requested reports from management and share in Daily basis.
Front Desk Supervisor
JW Marriott Hotel
Ankara, TURKEY
09.2013 - 03.2015
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Education
Some College (No Degree) - Tourism And Hotel Management
Akdeniz University
Antalya Turkey 01.2006 - 01.2010
High School Diploma -
Ankara Anatolian Hotel And Tourism High School
Ankara Turkey 01.2002 - 01.2006
Skills
Self-Motivated
Training material development
First Aid/CPR
Problem-Solving
Organization and Time Management
Analytical Skills
Rooms division
Front Office
Empower GXP
Timeline
Rooms Operations Manager
The Bodrum EDITION
01.2022 - Current
Director of Front Office
The Bodrum EDITION
04.2019 - 12.2021
Assistant Front Office Manager
The Bodrum EDITION
05.2018 - 03.2019
Assistant Front Office Manager
Six Senses Kaplankaya
05.2016 - 10.2017
Night Manager
JW Marriott Hotel
03.2015 - 03.2016
Front Desk Supervisor
JW Marriott Hotel
09.2013 - 03.2015
Some College (No Degree) - Tourism And Hotel Management
Akdeniz University
01.2006 - 01.2010
High School Diploma -
Ankara Anatolian Hotel And Tourism High School
01.2002 - 01.2006