Fazil Ozmen

Taking care of global operation by making decision on all capacity movements. Controlling all regions and charter operated destinations. Signig all airline deals.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Prepared annual budgets with controls to prevent overages.

• Served clients by planning and selling domestic and international travel vacations.
• Prepared and processed related trip documents and invoices.
• Demonstrated strong knowledge of products and packages.
• Dealt professionally with requests, complaints, reviews and refunds.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Worked closely with front desk to achieve full occupancy of property.
• Handled billing information over phone.