Altéa Departure Control – Customer Management (DCS-CM): Handles passenger check-in, baggage, and boarding, with automated tools for managing passenger flow and flight disruptions
FATNA FATEN DJEBBOURİ
Airline Duty Manager (spv)
Eyuosültan Göktürk Merkez
Summary
Dynamic airline professional with extensive experience at ATA Airlines, excelling in passenger assistance and operational efficiency. Proven track record in enhancing customer relations and implementing safety protocols. Strong organizational skills and exceptional communication foster seamless teamwork, ensuring a secure and positive travel experience for all.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Airline Agent
ATA Airlines
İSTANBUL
07.2023 - 03.2026
- Managed flight bookings and alterations, making certain that passenger itineraries were accurate and uptodate.
- Contributed to safety initiatives by adhering to airport regulations and participating in emergency response drills when required.
- Resolved customer complaints in a timely manner, mitigating potential negative impacts on the airline''s reputation.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience for all customers.
- Participated in pre-flight briefings ensuring clear understanding of flight details.
- Reduced delays by promptly updating passengers with relevant information during irregular operations or schedule changes.
- Worked closely with security personnel to identify and handle potential security threats, ensuring passenger safety.
- Streamlined boarding process by accurately verifying travel documents and efficiently managing passenger queues.
- Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
- Maintained strong communication channels with other departments including cabin crew, maintenance staff, and airport authorities for seamless operations.
Station Manager for Supervision Company
Fly Service Ltd
İSTANBUL AIRPORT
08.2021 - 06.2023
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Streamlined communications between departments to improve overall efficiency within the station environment.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
Education
Lisans - Economy And Business Management
Abdulhamid Ibn Badis University
Mostagaim Algeria 06-2021
Skills
Airline regulations
Passenger assistance
Strong organization
Exceptional communication
Flexible schedule
Emergency response readiness
Airport operations awareness
Language proficiency
Customer relations
Teamwork and collaboration
Additional Information
NATIONALLY : ALGERIAN
BIRTH DAY : 08.06.1998
Software
Timeline
Airline Agent
ATA Airlines
07.2023 - 03.2026
Station Manager for Supervision Company
Fly Service Ltd
08.2021 - 06.2023
Lisans - Economy And Business Management
Abdulhamid Ibn Badis University