Fatma Yassin

Overland transportation Sector, Transportation Department

-Principle duties and responsibilities:
• Execute transport instruction as per Customer request.
• Coordinates moves in the most cost-effective manner possible and in accordance to service level requirements.
• Creates work orders to and from rail/port for import and export cargo.
• Monitors transport execution to ensure prompt delivery.
• Monitors trucker and equipment accessibility to determine the availability of oneway transports for cost
saving opportunities.
• Clarifies invoice and work order discrepancies, correcting when needed- Via -(VIM Software ).
• Monitors and evaluates haulers performance and issue service exceptions when needed.
• Updates and distributes truck and rail transport limitations, heavy transport blockage calendar, strikes etc.
• Handle on carriage activities needed before vessel arrival (T1 request, Rail notification to ports terminal for correct stowage at yard, fast corridor declaration).

• Coordinates on-carriage shipments., also including Receiving transport instructions for changing import
MH to CH.
• Contacts internal and external customers via e-mail and phone when additional information is necessary for inland activities of CH shipments.
• Contacts customers if goods are placed on hold by Customs for CH containers.
• Investigates and provides problem resolution for CH shipments.
• Issue invoices related to DLF and related additional (FSD, HCD, OAD) in case of import MH changed in CH.

• Support resolution of disputes related to inland costs (no workflow handling)
This resume has been downloaded by the account holder.
• Coordinates with terminal operations to assure efficient and effective handling of CH shipments.
• Comply to company standard operations procedures and monitor respective key performance Indicators.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Cross-trained and provided backup support for organizational leadership.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Manage the risks of trading on foreign exchange markets while making a profit.
• Conduct research on the financial markets.
• Analyze market activity and monitor market trends.

• Monitor trading activities and transactions of other traders.
• Prepare reports on financial services and the forex market for users.
• Maintain records in accordance with financial regulations.
• Maintain and develop relationships with clients.
• Acquire and maintain a portfolio of forex clients.
• Develop and implement efficient sales strategies.
• Provide market insights and trading guidance to clients.
• Maintain a thorough understanding of forex markets and trends.
• Meet and exceed individual and team sales targets.
• Build strong client relationships through exceptional customer service.
• Conduct regular follow-ups and account reviews with clients.
• Coordinate with the trading desk to ensure seamless transactions.

-Responsibilities and Duties;

• Teach basic English skills including reading, writing, and speaking.
• Compose lesson plans in order to successfully incorporate the full duration of each lesson.
• Execute lessons efficiently using different styles of teaching depending on the content.
• Engage students to ensure a lively classroom atmosphere.
• Instruct students about the structure and content of the English language.
• Teach students the spelling of words, and their meanings.
• Emphasize the rules of composition, grammar and sentence construction.
• Teach students the correct pronunciation of words.
• Teach students to think critically when studying literature and poetry.
• Teach students to analyze and question media reports, advertisements, and news
reports.

-Responsibilities and Duties;

• Plan and structure individual learning experiences, including curriculum mapping, schemes of work and lesson plans.
• Plan sessions with clear and suitable learning objectives that form part of the appropriate scheme of work.
• Promote, facilitate and encourage individual learning and group learning.

• Prepare sessions which build on previous learning and which encourage students to question.
• Identify appropriate teaching and learning techniques, using appropriate assessment methods to measure learning and achievement.
• Review the learning process with learners, within the education team and with mentors.
• Deep tracking and reporting documents up-to-date as required by the reporting cycle.
• Select and develop resources to ensure well-prepared, interesting and relevant learning.
• Plan for future practice and assist the development, organization and review of learning.
• Good subject knowledge and an understanding of current education requirements.
• Monitor, record and report student progress and attainment at regular intervals in liaison with the Lead Teacher.
• Invigilate exams and act as a reader/scribe for young people as required.
• Act as assessor for access arrangements and qualifications as required.

-Responsibilities and Duties;

• Plan and implement coherent, well sequenced teaching and learning programs that engage students and maximize learning.
• Use a range of teaching strategies to deliver quality teaching programs that are responsive to the learning strengths and needs of students.
• Use assessment feedback to inform teaching practice.
• Establish inclusive, supportive learning environments.
• Develop, select and use informal and formal, formative and summative assessment strategies to assess student learning.
• Prepare and deliver timely and targeted feedback and reports to students and parents.

-Responsibilities and Duties;
• Plan lessons and deliver instruction to adult English language learners, focusing on the listening, speaking, reading, and writing skills needed for social survival and
the workplace.
• Adapt instruction to allow English language learners to meaningfully access the lesson content.

• Maintain complete and accurate records of student’s attendance and learning progress.
• Create a welcoming, supportive, and positive learning environment.
• Develop motivation techniques to keep participants engaged in the program.
• Provide students with appropriate feedback to on their learning progress.
• Attend staff meetings and professional development.
• Compose narrative reports as needed.
• Promote positive working environment through commitment to work and constructive communication.