FATİH ÇAĞRI
PROFESSIONAL LICENSED TOURIST GUIDE, PROFESSIONAL TRANSLATOR, YUCELEN HEALTH GROUP INTERNATIONAL PATIENTS DEPARTMENT MANAGER (SINCE 2014)
Mugla
Summary
Dynamic leader with proven success at Yucelen Hospitals Turkey, excelling in team leadership and customer engagement. Expert in enhancing operational efficiency and employee performance, demonstrated through strategic planning and effective problem-solving. Skilled in fostering team collaboration and driving results through innovative solutions and a positive attitude.
Overview
18
18
years of professional experience
Work History
INTERNATIONAL PATIENTS DEPARTMENT MANAGER
YUCELEN HOSPITALS TURKEY
04.2014 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Guest Relations Supervisor
TUI
05.2009 - 10.2013
- Implemented strategies for maintaining high levels of customer service during peak seasons without compromising quality.
- Assisted in the development of training programs aimed at improving guest relations skills among hotel employees.
- Led a team of guest relations staff, providing guidance and support to enhance their performance and professional growth.
- Contributed to an increase in positive online reviews by consistently delivering exceptional customer service experiences.
- Managed room upgrades strategically, maximizing revenue while delighting deserving guests with unexpected perks.
- Monitored guest feedback closely, identifying trends and opportunities for improvement within the department.
- Coordinated with housekeeping staff for timely room turnovers, minimizing delays for incoming guests.
- Developed strong relationships with repeat guests, fostering loyalty to the hotel brand.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Customer Representative
First Choice
06.2008 - 10.2008
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Tour Guide
AKHAN TRAVEL AND TOURISM AGENCY
04.2006 - 11.2007
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Master of Social Science - Tourism
SELÇUK UNIVERSITY
Konya, Turkey 04.2001 -
Skills
Team Supervision
Additional Information
DEAR SIR/ MADAM
I KINDLY WOULD LIKE TO SHARE SOME PERSONAL INFORMATION ABOUT MYSELF TO HELP YOU TO HAVE IMPRESSION EVEN WITHOUT MEETING.
FIRST OF ALL, BEFORE I START TO GIVE ANY INFORMATION ABOUT MYSELF I KINDLY WOULD LIKE TO MENTION THAT ; I WILL BE REALLY HONEST AND OPEN WITH YOU.
I WOULD LIKE TO PRESENT MY BIG THANKS TO YOU FOR GIVING ME THAT OPPORTUNITY.
I AM A SELF DISCIPLINED AND POSITIVE AND RIPE PERSON.
MY MAJOR FOCUS POINTS ARE RESPECT, TOLERATION, JUSTICE, EQUALITY.
I KNOW MY OWN POTANTIAL AND I PROMISE THAT YOU WILL NEVER BE SORRY FOR GIVING THAT GREAT CHANCE.
I NEVER STOPPED WORKING EVEN WHEN I WAS IN HIGHT SCHOOL.
I AM A HARDWORKING PERSON. AND I NEVER COMPLAIN ABOUT WORKING. I DO NOT LIKE BEING OFF IF I NEED TO BE HONEST WITH YOU.I FEEL SO POWERFUL AND USEFUL AND POSITIVE WHILE WORKING. I LIKE HELPING PEOPLE AND LOVE MAKING THEM HAPPY. I AM USED TO WORK LONG HOURS NON STOP. I AM VERY FLEXABLE ABOUT WORKING HOURS AND DAYS.
I CAN SURELY SAY THAT;
I AM A POSITIVE, SMILEY AND OUTGOING PERSON. I AM WELL EXPRERIENCED ABOUT COMMUNICATION SKILLS AND GUEST SATISFACTION. I CAN POSITIVELY SAY I KNOW HOW TO MAKE PEOPLE HAPPY AND SATISFIED.
I HAVE SOLUTION - ORIENTED THINKING MENTALITY.
I AM REALLY GOOD AT TEAM WORKING.
I HAVE A LEADERSHIP QUALIFICATION. SO, I CAN SAY, I KNOW HOW TO LEAD WITHOUT WITHOUT ANY MOBBING OR HURTING THEM MENTALLY OR WITHOUT GIVING THEM ANY EXTRA PRESSURE.
AS A CONCLUSION;
I WILL BE REALLY GRATEFUL IF YOU CAN GIVE ME THAT HUGE CHANCE TO WORK AND SHOW YOU MY REAL DESIRE AND POTANTIAL FOR YOU.
I WOULD LIKE TO GIVE THE REST OF INFORMATION ON FACE TO FACE JOB INTERVIEW.
THANKS
REGARDS
Languages
Turkish
Native language
English
Proficient
C2
German
Upper intermediate
B2
Interests
TRAVEL , TOURISM, DIFFERENT CULTURES, SPORTS CINEMA, ART
Timeline
INTERNATIONAL PATIENTS DEPARTMENT MANAGER
YUCELEN HOSPITALS TURKEY
04.2014 - Current
Guest Relations Supervisor
TUI
05.2009 - 10.2013
Customer Representative
First Choice
06.2008 - 10.2008
Tour Guide
AKHAN TRAVEL AND TOURISM AGENCY
04.2006 - 11.2007
Master of Social Science - Tourism
SELÇUK UNIVERSITY
04.2001 -