Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatemeh Heidari

Third Year Psychology Student
Istanbul

Summary

As a third-year Psychology student studying in English in Turkey, I bring a unique combination of academic knowledge, cross-cultural communication, and practical work experience. Fluent in Farsi, Turkish, and English, I have a deep interest in workplace behavior and human well-being, especially in the context of Industrial-Organizational Psychology. My academic background, combined with hands-on experience designing psychology-based workshops, has strengthened my creativity, critical thinking, and attention to detail. My previous role in a brokerage company as a chat support agent enhanced my problem-solving and client communication skills under pressure. I am eager to apply my understanding of job satisfaction, teamwork, and organizational functioning in a practical setting and see this internship as a valuable opportunity to grow both professionally and personally.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Chat Support Specialist

Brokerage
06.2023 - 08.2024
  • Provide timely and accurate responses to customer inquiries via chat, email, and phone.
  • Collaborate with cross-functional teams to escalate and resolve complex issues. Maintain a high level of professionalism and customer satisfaction in every interaction.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and prioritize in a fast-paced environment.

Education

Psychology

Istanbul Atlas University
Kagithane, Turkey
06-2026

Skills

Teamwork and collaboration

Problem-solving skills

Cross-cultural communication

literature reviews

Psychological testing

SPSS

Patience and tolerance

CRM software usage

Computer skills

Timeline

Chat Support Specialist

Brokerage
06.2023 - 08.2024

Psychology

Istanbul Atlas University
Fatemeh HeidariThird Year Psychology Student