Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AdministrativeAssistant
FARUQ RASHID GUBURI

FARUQ RASHID GUBURI

Sales, Marketing, Costumer Service
Istanbul/Dubai,Turkey/UAE

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Customer Satisfaction Specialist

KA
Istanbul, Turkey
11.2021 - 01.2023
  • Processed orders, service requests and applied information to customers.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Completed call documentation while speaking with customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Marketing Coordinator

Asoy Construction
Istanbul, Turkey
01.2018 - 08.2021
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Tracked and reported on marketing campaign responses.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Created and managed social media campaigns to increase brand engagement.

Sales Representative

Babacan Construction
Istanbul, Turkey
08.2016 - 08.2017
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Used customer insights to develop innovative sales strategies to increase sales.

Call Center Agent

Clinic Expert
Istanbul, Turkey
06.2011 - 09.2011
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.

Sales Representative

Baraka Business/Export Import
Istanbul, Turkey
02.2009 - 09.2010
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.

Education

Language - Russian Language

Language
Belarus

Bachelor - Business Administration And Management

Fatih University
Istanbul
09.2012 - 06.2016

Language - English Course

English Time
London
02.2011 - 07.2012

Skills

    Report preparation

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Additional Information

Can work in Dubai or Istanbul

Timeline

Customer Satisfaction Specialist

KA
11.2021 - 01.2023

Marketing Coordinator

Asoy Construction
01.2018 - 08.2021

Sales Representative

Babacan Construction
08.2016 - 08.2017

Bachelor - Business Administration And Management

Fatih University
09.2012 - 06.2016

Call Center Agent

Clinic Expert
06.2011 - 09.2011

Language - English Course

English Time
02.2011 - 07.2012

Sales Representative

Baraka Business/Export Import
02.2009 - 09.2010

Language - Russian Language

Language
FARUQ RASHID GUBURISales, Marketing, Costumer Service