FARUQ RASHID GUBURI
Sales, Marketing, Costumer Service
Istanbul/Dubai,Turkey/UAE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Satisfaction Specialist
KA
Istanbul, Turkey
11.2021 - 01.2023
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Marketing Coordinator
Asoy Construction
Istanbul, Turkey
01.2018 - 08.2021
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Created and managed social media campaigns to increase brand engagement.
Sales Representative
Babacan Construction
Istanbul, Turkey
08.2016 - 08.2017
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Call Center Agent
Clinic Expert
Istanbul, Turkey
06.2011 - 09.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Sales Representative
Baraka Business/Export Import
Istanbul, Turkey
02.2009 - 09.2010
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Language - Russian Language
Language
BelarusBachelor - Business Administration And Management
Fatih University
Istanbul 09.2012 - 06.2016
Language - English Course
English Time
London 02.2011 - 07.2012
Skills
Report preparation
Complaint resolution
Sales expertise
Recordkeeping strengths
CRM
International sales support
Additional Information
Can work in Dubai or Istanbul
Timeline
Customer Satisfaction Specialist
KA
11.2021 - 01.2023
Marketing Coordinator
Asoy Construction
01.2018 - 08.2021
Sales Representative
Babacan Construction
08.2016 - 08.2017
Bachelor - Business Administration And Management
Fatih University
09.2012 - 06.2016
Call Center Agent
Clinic Expert
06.2011 - 09.2011
Language - English Course
English Time
02.2011 - 07.2012
Sales Representative
Baraka Business/Export Import
02.2009 - 09.2010
Language - Russian Language
Language