Microsoft Office
Faruk Erdem ULUKAPI
Passenger Service Agent
Konya
Summary
Dynamic professional with a proven track record at HAVAS, excelling in customer service management and problem-solving. Leveraged analytical skills to enhance passenger experiences and resolve issues effectively. Recognized for adaptability and detail-oriented approach, contributing to increased satisfaction and operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Passenger Service Agent
HAVAS
06.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Sales Specialist
LC Waikiki
06.2021 - 08.2021
- Increased sales revenue by developing and implementing strategic sales plans.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Bachelor of Science - Aviation Management
Selcuk University
Konya, Turkey 04.2001 -
Skills
Problem-solving abilities
Organizational skills
Analytical skills
Creative thinking
Computer terminal operations
Team collaboration
Detail-oriented
Excellent communication
Customer service management
Adaptability and flexibility
Software
SAP
TROYA
WorldTracer
THY Quick Check-in
Pegasus DCS
Ifly DCS
Iport DCS
Bridge DCS
Ajet DCS
Timeline
Passenger Service Agent
HAVAS
06.2023 - Current
Sales Specialist
LC Waikiki
06.2021 - 08.2021
Bachelor of Science - Aviation Management
Selcuk University
04.2001 -