Farouk Ahmed Shuaib
İstanbul
Summary
Dynamic Account Manager with experience in fintech and financial markets, specializing in client retention, lead generation, and relationship management. Proficient in CRM systems, sales operations, and customer support, with a strong ability to convert prospects into long-term clients. Combines sales expertise with a computer engineering background to deliver both technical and business-focused solutions in remote and fast-paced environments.
Overview
1
1
year of professional experience
Work History
Sales Representative
Facto
Istanbul
06.2024 - 09.2024
- Executed over 50 weekly outreach activities, generating qualified leads and expanding client pipeline.
- Conducted 10 to 15 product demonstrations weekly, enhancing client engagement and boosting conversion rates.
- Negotiated pricing, onboarding, and service agreements with clients to ensure long-term retention.
- Built and maintained relationships with over 20 active clients, increasing repeat business and customer satisfaction.
- Managed client accounts by providing timely support, market updates, and issue resolution.
- Tracked sales performance and customer interactions using CRM tools and reporting systems.
- Collaborated with marketing and support teams to refine client acquisition and retention strategies.
- Maintained strong knowledge of FX, CFD, and fintech products to deliver accurate client guidance.
Sales Representative
Think Technology Consultancy
Istanbul
02.2024 - 06.2024
- Managed a portfolio of 30-50 high-net-worth clients in Forex and cryptocurrency trading
- Maintained 75-85% client retention rate through consistent engagement and support
- Generated leads through 50+ weekly outreach activities (calls, emails, networking)
- Provided market insights and platform updates, improving client engagement and trading activity
- Collaborated with marketing teams to retain high-value clients and accounts
- Resolved client issues within 24 hours, ensuring high satisfaction and trust
- Contributed to increased client trading activity and platform engagement
Intern
Campus Technology LTD
Abuja
06.2023 - 08.2023
- Provided IT support, resolving 5-10 technical issues daily (hardware/software)
- Assisted engineers with project designs and specifications.
- Participated in testing and troubleshooting of engineering systems.
- Conducted research to support engineering solutions and innovations.
- Organized client meetings to provide project updates.
Education
Bachelor's Degree - Computer Engineering
İstanbul Okan University
01.2024
Skills
- CRM Tools & Pipeline Management
- Client Relationship Management
- Lead Generation & Prospecting
- Customer Retention Strategies
- Product Demonstrations
- Cold & Warm Calling
- Account Management
- Microsoft Excel & Reporting
- SQL (Database Querying & Maintenance)
- Data Analysis & Data Entry
- Call Center Operations
- Technical Support & Troubleshooting
- Sales Negotiation
- Communication & Active Listening
- FinTech / FX / CFD Product Knowledge
Languages
English
Native
Native
Tools
- HubSpot
- Salesforce
- Zoho
- Slack
- Microsoft Office
- Google Workspace
Timeline
Sales Representative
Facto
06.2024 - 09.2024
Sales Representative
Think Technology Consultancy
02.2024 - 06.2024
Intern
Campus Technology LTD
06.2023 - 08.2023
Bachelor's Degree - Computer Engineering
İstanbul Okan University