Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Farman Ali
Toronto,Ontario
Summary
Overview
15
years of professional experience
1
Certification
1
Language
Work History
North Star Realty Point
Owner North Star Realty Point, Brokerage
10.2021 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
World Class Realty Point
Licensed Real Estate Agent
09.2011 - 10.2022
Job overview
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of process.
- Coordinated inspections, appraisals, repairs, and other steps in transaction process as required by buyer or seller needs for smooth closings.
- Provided ongoing guidance and support to clients during post-closing period, ensuring their transition into homeownership was seamless.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout buying or selling process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Liaised between buyers and sellers to establish better prices and negotiate contract terms.
- Utilized advanced negotiation strategies during offer presentations, achieving favorable outcomes for clients in competitive bidding situations.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create extensive professional network that benefited clients.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
UFCW Canada Local 175
Union Representative
09.2009 - 10.2022
Job overview
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
- Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
- Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
- Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Evaluated effectiveness of existing policies and procedures within organization to identify areas for improvement or revision.
- Improved workplace conditions for union members by identifying safety hazards and recommending corrective actions.
- Assisted in developing strategic plans for growth of organization including setting short-term objectives and long-term goals.
- Advocated for workers'' interests at legislative hearings, public forums, and meetings with key stakeholders to influence policy decisions that impact union members.
- Promoted unity among union members by organizing social events, team-building activities, and community outreach programs.
- Managed financial resources responsibly to ensure funds were allocated appropriately across various programs within organization''s budgetary constraints.
- Streamlined internal processes within organization to increase efficiency while reducing costs.
- Monitored and analyzed labor market conditions within industry to inform contract negotiations, workforce development initiatives, and organizational objectives.
- Increased union membership by developing targeted recruitment strategies and effectively communicating value of joining organization.
- Conducted research on industry trends and current events to stay informed and help shape union policies, strategies and negotiation tactics.
- Supported local unions in achieving their goals by providing guidance, resources, and logistical assistance when needed.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Participated in labor-management meetings to discuss labor issues.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Spearheaded negotiation of union contracts as company representative.
- Negotiated collective bargaining agreements.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Assessed impact of union proposals on company or government operations.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Education
University of Toronto Toronto, ON
Bachelor of Arts from History And Political Science
University Overview
Skills
- Customer Relations
- Relationship Building
- Negotiation
- Sales Leadership
- Labor Relations
- Investor Relations
- Hiring and Onboarding
- Sales Strategies
- Strategic Planning
- Verbal and written communication
- Organizational Structuring
- Customer Retention
Languages
English
Full Professional
Urdu
Full Professional
Farsi
Full Professional
Pashto
Full Professional
Affiliations
Affiliations
Ontario Real Estate Association
Toronto Regional Real Estate Board
Certification
Real Estate Negotiation Expert
Accredited Buyer's Representative
Quote
Judge a man by his questions rather than his answers.
Timeline
Owner North Star Realty Point, Brokerage
North Star Realty Point
10.2021 - Current
Licensed Real Estate Agent
World Class Realty Point
09.2011 - 10.2022
Union Representative
UFCW Canada Local 175
09.2009 - 10.2022
University of Toronto
Bachelor of Arts from History And Political Science
Real Estate Negotiation Expert
Accredited Buyer's Representative
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