Fahimeh Khazeni
NEW YORK
Summary
Seasoned Hotel Reservationist with a proven track record at Intero Hotel, adept in optimizing occupancy rates and enhancing customer retention through exceptional service and problem-solving abilities. Skilled in basic accounting and upselling techniques, I excel in dynamic environments, demonstrating adaptability and strong customer service. Achieved a notable increase in guest satisfaction, underscoring commitments to excellence and team efficiency. Reliable clerk well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
10
10
years of professional experience
Work History
Hotel Reservationist
Intero Hotel
03.2022 - 12.2022
- Monitored inventory levels closely, adjusting rates accordingly based on demand patterns to optimize occupancy rates without compromising ADR targets.
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
- Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitored staff performance and provided feedback and guidance.
- Monitored hotel's budget and financial records.
Hotel Front Desk Receptionist
HCL Hotel
03.2017 - 03.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
- Resolved service-related problems and documented actions in system.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Hotel Front Desk Clerk
Ista Hotel
02.2013 - 03.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Streamlined reservations process for improved accuracy and guest experience.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Education
GED -
NY Hghschool
Skills
- Strong customer service
- Upselling strategies
- Basic accounting
- Language proficiency
- Record preparation
- Phone reception
- Promotional awareness
- Guest surveys
- Fee handling
- Problem-solving abilities
- Multitasking
- Front Desk Operations
- Flexibility
- Team building
- Record-keeping
- Adaptability
- Customer Retention
- Cultural Sensitivity
- Stress Management
- Negotiation
- Upselling techniques
Timeline
Hotel Reservationist
Intero Hotel
03.2022 - 12.2022
Hotel Front Desk Receptionist
HCL Hotel
03.2017 - 03.2022
Hotel Front Desk Clerk
Ista Hotel
02.2013 - 03.2017
GED -
NY Hghschool