FADIA AWAD
Istanbul,TURKEY
Summary
Hard-working Team Leader with 4 years of experience in hard environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Team leader
IVORY TRAINING
IATANBUL, TURKEY
01.2021 - Current
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Sales specialist
IVORY TRAINING
ISTANBUL, TURKEY
02.2019 - 01.2020
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Handled inbound telephone calls from interested customers.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Implemented customer feedback to continuously improve personal performance.
- Managed customer expectations to improve satisfaction rates.
Education
Bachelor of Business Administration - MBA
Institute of Business Administration
Damascus 10.2005 - 10.2007
Skills
- Client support
- Process improvement
- High performance reward schemes
- Key Performance Indicator (KPI) management
- Customer relationship management
- Employee coaching and mentorship
- Employee retention strategies
Languages
English
Intermediate
Timeline
Team leader
IVORY TRAINING
01.2021 - Current
Sales specialist
IVORY TRAINING
02.2019 - 01.2020
Bachelor of Business Administration - MBA
Institute of Business Administration
10.2005 - 10.2007