Ezgi Özmen
Agricultural Engineer
Izmir,35
Summary
Proven problem-solver and communicator, I excelled at QNB by enhancing customer satisfaction and reducing call resolution times. My record preparation prowess and empathetic customer support have consistently driven positive outcomes. Achieved monthly sales targets at Tatilcikuş Travel Agent, showcasing my ability to build customer loyalty through exceptional service.
Detail-oriented support services professional adept at writing informational materials, supporting advertising drives and coordinating public information using hands-on approach. Decisive leader with detail-oriented nature and comprehensive understanding of writing, photographing, documenting and sharing information.
Overview
4
4
years of post-secondary education
Work History
Call Center Customer Service Representative
QNB
Erzurum, Erzurum
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Information Officer
Palen Natural Gas Distribution Company
- Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
- Spearheaded efforts in maintaining up-to-date digital archives of essential company documents, making retrieval quick and efficient when needed.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Sales Associate
Tatilcikuş Travel Agency
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Master of Science - Agricultural Engineering
Ataturk University
Erzurum 09.2019 - 07.2023
Skills
Language fluency
Clear communication
Problem-solving skills
Customer communications
Data gathering
Record preparation
Language fluency
Timeline
Master of Science - Agricultural Engineering
Ataturk University
09.2019 - 07.2023
Call Center Customer Service Representative
QNB
Information Officer
Palen Natural Gas Distribution Company
Sales Associate
Tatilcikuş Travel Agency
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