Ezgi Sarı
People And Culture Business Partner
İstanbul-Bahçelievler
Summary
With over 10 years of experience, I specialize in talent management, organizational development, and employee engagement projects.
As a People and Culture Business Partner at Metro Turkey, I lead initiatives in employee engagement, performance management, and talent development. My extensive HR background from DHL Express Turkey has enabled me to achieve impactful results in strategic planning, training management, and recruitment processes.
My goal is to support organizational objectives through people-focused strategies, enhance employee satisfaction, and improve overall organizational efficiency.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
People and Culture Business Partner
METRO Türkiye
8 2024 - Current
- Retrieves HR reports at set intervals (e.g., promotions, internal transfers, unplanned increases, salary adjustments, overtime) to ensure data accuracy
- Shares insights with managers to facilitate sound decision-making where necessary
- Provides guidance on policies and approves certain requests as needed to support managers in making informed decisions
- Organizes regular one-to-one meetings with employees
- Organizes calibration meetings with managers and conducts performance and potential assessments
- Support all employees and line managers in developing Individual Development Plans
- Tracks the monthly headcount
- Provides managers with budget/actuals and process details during staffing requests and assists in the approval process
- Conducts a briefing with the manager post-approval to gather details on skills, experience, competencies, sourcing, and unique selling points for the job posting
- Reports recruitment status to relevant managers weekly
- Prepares job offers (consulting with compensation specialists as needed) and conducts offer negotiations, handing over the candidate to the compensation and benefits team upon acceptance
- Design and implementation of the Young Talent and Career Mix internship programs
- Create people strategies and design methodologies for assessing and improving organizational effectiveness and employee satisfaction
- Collects business needs during annual planning and forecasts demand
- Communicates to managers which needs can be met within strategy and priorities and informs about unfeasible requests
- Discusses unplanned training needs with specialist teams
- Guides managers on all compensation and benefits processes, including bonuses
- Responsible for tracking job evaluations; gathers needs, assesses feasibility, and forwards requests to the compensation and benefits team when suitable
Human Resources Business Partner
DHL Express Türkiye
07.2022 - 08.2024
- Act as a consultant advising on different HR disciplines to Business Managers and employees at local level
- Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manage processes/projects, working independently with limited supervision
- Support managers with hiring process, contracts and onboarding new employees
- Also share responsibility of AC/DC process for leading roles in his/her functional departments distributed by geography with the talent acquisition team
- Undertake a broad range of HR work spanning across employee lifecycle sometimes complex and non-routine requiring background research e.g
- Providing legal advice, analyzing data trends
- Follow up and coordinate performance review process with the related first line manager
- Involve and coordinate exit interviews and processes
- Conduct onboarding reviews on the second and sixth month of the new hired employees in my area with the respective first line managers
- Facilitate, coordinate and follow up the HR related trainings of employees within my responsibility area
- Facilitate delivery of employee development needs
- Conduct reviews, preparatory talks and performance calibration meetings with managers in line with defined Performance Management process
- Coordinate rewards and recognition in my responsibility area
- Coordinate and follow up EOS Action Plan processes with line managers
- Keep up-to-date with latest development in HR industry and labor legislation
- Enhance awareness and compliance with company policies/ and procedures and legal requirements/regulations
- Build strong, trusting cross-functional relationships with DHL Express managers
- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
- Conduct career talks with HR BP & Employee Relations Manager with the functions in my responsibility area
Talent Acquisition Specialist
DHL Express Türkiye
06.2020 - 07.2022
- Responsible for the selection and recruitment process of related accounts
- Implementing general ability and personality tests, making a competency-based interview with candidates
- Developing search strategies to reach and attract qualified candidates
- Publishing of job posting in job boards, social media platforms and headhunting for positions of critical and needs to be done fast
- Being pro-active with the ability to prioritize, be able to communicate effectively with managers and staff at all levels
- Developing a talent pipeline for immediate and future positions
- Working closely with managers to forecast hiring needs
- Managing the recruitment database
- Preparing recruitment reports
- Providing company culture and competency-based trainings to company employees
- Execution of operational processes in training and recruitment processes
Customs Customer Contact Group Frontline Supervisor
DHL Express Türkiye
02.2018 - 06.2020
- Supervise, control and measure performance of CCCG FL group (18 advisors) in order to be the single point of contact between the Gateway and other departments
- Ensuring timely reply regarding customs clearance procedures, requirements etc
- Building relations with counterparts in the rest of the network
- Particularly close coordination with finance, ground operations and customer service
- Ensuring all systems to be used as a daily operational, status information providing and reporting tool for single contact concept, and history file logging
- Preparing and distribute reports such as clearance performance, productivity, individual performance of employees and competitor actions
Customs Customer Contact Group Backline Advisor
DHL Express Türkiye
08.2015 - 02.2018
- To provide the highest level of customer service and the expertise on customs issues
- To act as the single point of contact during customs clearance process, in compliance with DHL policies and procedures, at the same time country's customs law and regulations
- To make efforts to listen to and understand the customer (both internal and external), anticipating customer needs, high priorities to customer satisfaction
- To follow up and finalize the full cycle of a shipment starting from the customs clearance instruction of the customer, until it is delivered to the final address
- To ensure accurate and timely reply to requests coming from origin DHL countries regarding the network tracing procedures
- To enter the updated data into the systems all the time
Customs Customer Contact Group Frontline Advisor
DHL Express Türkiye
08.2014 - 08.2015
- To answer external-internal customs regulation customer demands within present standards and in a professional manner to provide the highest level of customer satisfaction to all DHL customers and users of all DHL services
- To handle complaints diplomatically in order to placate the customer
- Offer assurances of action to be taken and enter full details on to system request files for response
- To perform daily responsibilities such as number of calls answered, abandon call rate, staff time within established standards
- To ensure maximum availability of work time in order to support the workload and standards required of the CCCG FL
Education
Public Relations & Publicity -
Marmara University
01.2010 - 01.2014
EC English Language Centres - U.K.
06.2013 - 08.2013
Skills
Recruitment and Hiring
Timeline
Human Resources Business Partner
DHL Express Türkiye
07.2022 - 08.2024
Talent Acquisition Specialist
DHL Express Türkiye
06.2020 - 07.2022
Customs Customer Contact Group Frontline Supervisor
DHL Express Türkiye
02.2018 - 06.2020
Customs Customer Contact Group Backline Advisor
DHL Express Türkiye
08.2015 - 02.2018
Customs Customer Contact Group Frontline Advisor
DHL Express Türkiye
08.2014 - 08.2015
EC English Language Centres - U.K.
06.2013 - 08.2013
Public Relations & Publicity -
Marmara University
01.2010 - 01.2014
People and Culture Business Partner
METRO Türkiye
8 2024 - Current