Ezgi ERDEM

• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Contacted and converted potential customers via telephone, email and in-person enquiries.

• maximised client engagement, collaborating with marketing department.

• Created professional sales presentations to creatively communicate service quality.
• Optimised sales methods to best engage, acquire and retain customers.
• Supported front-line sales teams with well-coordinated administrative operations.

• Worked with General Manager to determine effective business strategies.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.

• Motivated management and staff teams to consistently deliver high quality, customer-focused service.

• Coordinated laboratory experiments and workshops for students to test in-class theories about Consumer Science.
• Teached groups of students annually, providing academic and pastoral support.
• Administered examinations, assessed results and issued fair grades.