Ezgi Arslan
Sales Consultant
Ankara
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Currency Trader
Travelex Currency Exchange
08.2022 - Current
- Knowledge about and exchange more than 100 currencies
- Optimized trade execution, ensuring timely entry and exit points for maximum gains.
- Adjusted trading strategies in real-time as needed based on breaking news or sudden changes in market sentiment, minimizing losses while maximizing profit potential.
Call Center Agent
Turk Telekom , Assistt , Turkish Airlines Project
04.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Ankara University
Ankara, Turkey 04.2001 -
Skills
Problem-Solving
Multitasking
Decision-Making
Self Motivation
Adaptability and Flexibility
Effective Communication
Emotional Control
Time Management
Languages
Turkish
Native language
English
Proficient
C2
Timeline
Currency Trader
Travelex Currency Exchange
08.2022 - Current
Call Center Agent
Turk Telekom , Assistt , Turkish Airlines Project
04.2022 - 07.2022
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Ankara University
04.2001 -
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