Ezgi Çuha
SAP Operations Support Engineer
Istanbul
Summary
- Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Analyzes operational issues and successfully collaborates with different product teams to resolve recurring issues.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
SAP Operations Engineer
Hepsiburada
1 2023 - Current
- First point of contact for technical questions, resolving problems, improving operations and providing support.
- Providing support based on SLA and KPI.
- Analyzing business problems and addressing it with right product teams in company.
- Coordinating with stakeholders across departments to gather input on potential improvements in workflows or technology implementations.
- Providing support to complete audits in accordance with regulations and procedures.
- Monitoring number of cases resolved by Sap Operations Support team on weekly, monthly and quarterly basis to take solutions actions for recurring problems
- Analyzing differences problems between SAP and database with SQL queries
SAP Operations Jr. Specialist
Hepsiburada
08.2021 - 12.2022
- First point of contact for technical questions, resolved problems, improved operations.
- Provided operational support and resolving issues effectively based on SLA and KPI.
- Analyzed business problems and addressing it with right product teams in company.
SAP Operations Specialist
A101 New Merchandising Inc.
01.2021 - 08.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Provided support for end-users, resolving issues and ensuring optimal system performance.
SAP Operations Assistant Specialist
A101 New Merchandising Inc.
07.2020 - 12.2020
- Provided support for end-users, resolving issues and ensuring optimal system performance.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Science - Industrial Engineering
Kadir Has University
Istanbul, 34 01.2015 - 04.2020
Skills
Operational Analysis
Teamwork and Collaboration
Problem-Solving
Multitasking
SAP SD
SQL
Websites
Languages
Turkish
Native language
English
Upper intermediate
B2
Certification
Project Management Fundamentals
Hobbies
Dancing - Kadir Has University Folk Dance Club
Travelling - Work and Travel 2019
Cooking
Timeline
Project Management Fundamentals
04-2024
Querying Data with Transact - SQL Training
08-2023
ITIL 4 Foundation
08-2022
SAP Operations Jr. Specialist
Hepsiburada
08.2021 - 12.2022
SAP Operations Specialist
A101 New Merchandising Inc.
01.2021 - 08.2021
SAP Operations Assistant Specialist
A101 New Merchandising Inc.
07.2020 - 12.2020
Bachelor of Science - Industrial Engineering
Kadir Has University
01.2015 - 04.2020
SAP Operations Engineer
Hepsiburada
1 2023 - Current
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