Summary
Overview
Work History
Education
Skills
Certification
Foreign Language
Personal Information
Timeline
Generic
EYUP EMRE AZ

EYUP EMRE AZ

Customer Service Specialist / E-Commerce Specialist

Summary

I am a 2014 graduate of the Occupational Health and Safety program at Yıldız Technical University, with additional studies in Business Administration. After completing my military service in 2019, I gained five years of experience in Call Center Customer Experience , specializing in email and live chat communication, inbound and outbound calls, complaint management, and back-office operations. Additionally, I have extensive personal experience in the cryptocurrency field , including blockchain, Web 3.0, wallets, and trading, with one year of professional expertise. My strong problem-solving skills and goal-oriented approach enable me to deliver efficient and practical solutions while maintaining high service standards. I am highly adaptable and self-motivated , with a commitment to continuous learning and professional development . Known for my effective communication and troubleshooting abilities , I excel in resolving customer inquiries and technical challenges in fast-paced environments. I have a strong analytical mindset and the ability to manage multiple tasks with attention to detail and efficiency. As a team-oriented professional , I prioritize collaboration, adaptability, and achieving results. With a customer-centric approach, I am dedicated to delivering high-quality service and fostering positive client relationships . Currently, I am seeking a new career opportunity where I can leverage my transferable skills and contribute to a dynamic and innovative team.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Live Support Specialist

MEXC GLOBAL GROUP LTD.
06.2023 - 06.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Backoffice

COMDATA TURKEY ( TÜVTÜRK )
11.2022 - 06.2023
  • In the backoffice position, I successfully answered emails, made outbound calls and resolved requests received via sikayetvar.com
  • My average daily email response is between 100-210, and my average daily outbound calls are between 30-50
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

HP INC. Customer Service Technical Service Specialist

TELEPERFORMANCE TURKEY
02.2021 - 06.2022
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
  • Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
  • Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.

INDITEX - Customer Service Specialist

TELEPERFORMANCE TURKEY
09.2019 - 02.2021
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.

Sales Representative

ADEM KANER VE KARDEŞLERİ LTD.
12.2016 - 03.2017
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.
  • Consulted with businesses to supply accurate product and service information.

Education

No Degree - Business Administration

Eastern Mediterranean University
North Cyprus
04.2014 - 01.2017

Master of Science - Occupational Health And Safety

Yıldız Technical University
04.2011 - 01.2014

Skills

Customer relationship management

Certification

Occupational Health and Safety

Foreign Language

English (B1)

Personal Information

  • Date of Birth: 11/09/93
  • Driving License: B

Timeline

Customer Service Live Support Specialist

MEXC GLOBAL GROUP LTD.
06.2023 - 06.2024

Backoffice

COMDATA TURKEY ( TÜVTÜRK )
11.2022 - 06.2023

HP INC. Customer Service Technical Service Specialist

TELEPERFORMANCE TURKEY
02.2021 - 06.2022

INDITEX - Customer Service Specialist

TELEPERFORMANCE TURKEY
09.2019 - 02.2021

Sales Representative

ADEM KANER VE KARDEŞLERİ LTD.
12.2016 - 03.2017

No Degree - Business Administration

Eastern Mediterranean University
04.2014 - 01.2017

Master of Science - Occupational Health And Safety

Yıldız Technical University
04.2011 - 01.2014
EYUP EMRE AZCustomer Service Specialist / E-Commerce Specialist