EYUP CAN SAZAK
Front Desk Manager
Istanbul
Summary
Dynamic and results-oriented Front Desk Manager with nearly a decade of progressive experience in luxury hospitality across Turkey and the United States. Started career as an intern and advanced through operational roles to management, demonstrating a deep understanding of guest services at every level. Proven track record within global brands like Marriott International and Hilton. Recipient of the "Shining Star Award" for top performance. Combines international "Manager in Training" experience in Florida with solid operational expertise to deliver exceptional guest experiences.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Desk Manager
AUTOGRAPH COLLECTION
11.2023 - Current
- Oversee daily front office operations, ensuring all guest services align with Marriott Autograph Collection’s luxury standards.
- Lead, train, and motivate the front desk team to maximize guest satisfaction scores and operational efficiency.
- Manage guest relations, handle complex inquiries, and implement strategies to increase guest loyalty.
- Achievement: Recognized with the 'Shining Star Award: EA Top Performer' for outstanding dedication and service excellence.
Front Office Manager in Training
HILTON
09.2022 - 09.2023
- Completed a comprehensive one-year management training program in the US, mastering both operational execution and departmental leadership.
- Gained hands-on expertise in front desk operations using OnQ PMS, managing check-in/check-out procedures and resolving guest issues to ensure a seamless stay.
- Progressed to supervising shifts, optimizing workflows, and collaborating with management to improve the guest arrival/departure experience in a fast-paced international environment.
Front Office Supervisor
AUTOGRAPH COLLECTION
08.2022 - 09.2022
- Supervised front desk shifts, ensuring accurate billing, room assignments, and adherence to hotel policies before transitioning to international training.
Front Office Agent
MARRIOTT INTERNATIONAL
01.2019 - 02.2020
- Delivered high-quality guest service in line with Marriott’s global standards.
- Handled guest registrations, room allocations, and concierge requests effectively.
Front Desk Receptionist
DELTA HOTELS BY MARRIOTT
03.2018 - 12.2018
- Managed front desk operations during the high-demand tourism season in a busy resort environment.
Bellboy
TRIA HOTEL ISTANBUL
05.2017 - 02.2018
- Provided a warm welcome to guests, assisting with luggage handling and room orientation.
- Supported the front office team to ensure a smooth arrival and departure process.
Bellboy
FRASER PLACE ANTHILL ISTANBUL
05.2016 - 10.2016
- Assisted residents and guests with luggage, valet services, and local information requests in a luxury residence environment.
Intern
HILTON ISTANBUL BOMONTI HOTEL & CONFERENCE CENTER
05.2015 - 10.2015
- Gained foundational knowledge of luxury hotel operations within the Food & Beverage department.
- Assisted with service preparations and guest interactions during large-scale events and daily operations.
Education
B.S. - Aviation Management & Operations
Anadolu University
Eskişehir, Turkey01.2024
A.S. - Tourism and Hotel Management
Istanbul University
Istanbul01.2019
High School Diploma -
Etiler Tourism And Hotels
Istanbul 04.2001 -
Skills
OnQ PMS
Opera PMS
Microsoft Office Suite
Guest Relations Management
Team Leadership
Problem Solving
VIP Services
Cross-Cultural Communication
Crisis Management
Certification
OnQ Certification, Hilton University of Florida, 2022-09-01
Timeline
Front Desk Manager
AUTOGRAPH COLLECTION
11.2023 - Current
Front Office Manager in Training
HILTON
09.2022 - 09.2023
Front Office Supervisor
AUTOGRAPH COLLECTION
08.2022 - 09.2022
Front Office Agent
MARRIOTT INTERNATIONAL
01.2019 - 02.2020
Front Desk Receptionist
DELTA HOTELS BY MARRIOTT
03.2018 - 12.2018
Bellboy
TRIA HOTEL ISTANBUL
05.2017 - 02.2018
Bellboy
FRASER PLACE ANTHILL ISTANBUL
05.2016 - 10.2016
Intern
HILTON ISTANBUL BOMONTI HOTEL & CONFERENCE CENTER
05.2015 - 10.2015
High School Diploma -
Etiler Tourism And Hotels
04.2001 -
B.S. - Aviation Management & Operations
Anadolu University
A.S. - Tourism and Hotel Management
Istanbul University