Eylül Güneş
İzmir
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Customer Service Specialist (P2P)
Binance Global
05.2023 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Binance Global
10.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Quality Assurance Analyst
Conectys
05.2022 - 10.2022
- Follow the compliance with the quality standards of Bytedance Project.
- Identify, keep records, and inform the hierarchical superiors about the possible nonconformities of quality and their causes. Propose and apply corrective measures.
- Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees.
- Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior
Content Moderator
Conectys
11.2021 - 05.2022
- Identify and escalate potential errors in TIKTOK used for moderating content.
- Make suggestions to improve policies and procedures.
- Moderate social media content (videos, images, reviews submitted by users)
Sales Executive
Londonist
Shanghai
09.2019 - 04.2020
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
Junior Education Counsellor
Endless Abroad
04.2018 - 10.2018
- Met with students in-person and spoke over telephone to answer their questions about studying abroad.
- Understand the student’s profile and then provide them with the best program possibilities and other career suitable for them.
Coordinator
Endless Campus
03.2018 - 09.2018
- Took part in the team in search of new brand leaders for the Endless Campus camp to be held in 2018.
- Evaluated the applications and conducted the interviews.
- Entered data, generated reports, and produced tracking documents.
Education
Sinology
09.2016 - 06.2019
No Degree - Chinese Studies
04.2001 -
No Degree - Chinese Studies
04.2001 -
Bachelor of Administrative Studies - Sports Management And Economy
09.2021 - Current
Skills
Social media
Certification
HSK 5
Timeline
Customer Service Specialist (P2P) - Binance Global
05.2023 - Current
Customer Service Representative - Binance Global
10.2022 - 05.2023
Quality Assurance Analyst - Conectys
05.2022 - 10.2022
Content Moderator - Conectys
11.2021 - 05.2022
Shanghai University of Sport - Bachelor of Administrative Studies, Sports Management And Economy
09.2021 - Current
HSK 5
04-2021
Sales Executive - Londonist
09.2019 - 04.2020
Junior Education Counsellor - Endless Abroad
04.2018 - 10.2018
Coordinator - Endless Campus
03.2018 - 09.2018
Ankara University - , Sinology
09.2016 - 06.2019
Shanghai University of Sport - No Degree, Chinese Studies
04.2001 -
Shanghai Normal University - No Degree, Chinese Studies
04.2001 -