Şeyda Demir
E-Commerce Payment Systems Specialist | POS & API
Istanbul
Summary
Dynamic E-Commerce Payment Systems Specialist with a proven track record at CarrefourSA, excelling in API analysis and system optimization. Leveraging strong problem-solving abilities and data analytics skills, I enhance customer experiences and drive operational efficiency, ensuring seamless payment processes and improved service delivery.
Overview
11
11
years of professional experience
Work History
E-Commerce Payment Systems Specialist | POS & API
CarrefourSA
06.2024 - Current
- Responsible for the integration, monitoring, and optimization of POS and online payment systems.
- Analyze issues in API-based payment services and financial flows to improve system stability and ensure efficient, uninterrupted operations.
- Enhance customer experience by driving performance improvements and process optimizations across payment infrastructures.
Customer Experience Specialist
CarrefourSA
07.2021 - 05.2024
- Worked on managing customer experience and operational processes.
- Analyzed customer feedback to develop process improvements and contribute to enhancing service quality.
- Resolved operational issues to support faster and more efficient service delivery.
- Developed strong analytical and problem-solving skills, which enabled me to gain a more technical perspective on payment systems and operational flows in my subsequent roles.
Administrative Operations Specialist
Sofra/Compass Group Management
05.2016 - 09.2020
- Responsible for the end-to-end management and coordination of administrative and operational processes.
- Managed daily operations by overseeing process tracking, organization, and cross-team communication to ensure smooth and uninterrupted workflows.
- Analyzed issues in procurement and service processes and implemented improvements to increase operational efficiency.
- Focused on process optimization and maintaining operational structure and consistency.
Executive Assistant
Atos SE
07.2015 - 05.2016
- Provided administrative and operational support to the management team.
- Played an active role in coordinating daily workflows, managing documentation, and overseeing communication processes.
- Improved organizational, tracking, and problem-solving skills, contributing to more structured and efficient business processes.
Education
Bachelor of Science -
Ordu Üniversitesi
Ordu 04.2001 -
Skills
Hardware troubleshooting
Incident management
Application support
IT infrastructure
Data analytics
System analysis
Operating systems
Problem-solving
Decision-making
Timeline
E-Commerce Payment Systems Specialist | POS & API
CarrefourSA
06.2024 - Current
Customer Experience Specialist
CarrefourSA
07.2021 - 05.2024
Administrative Operations Specialist
Sofra/Compass Group Management
05.2016 - 09.2020
Executive Assistant
Atos SE
07.2015 - 05.2016
Bachelor of Science -
Ordu Üniversitesi
04.2001 -