EVİNDAR YORULMAZ
CUSTOMER SUPPORT EXECUTIVE
İSTANBUL
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Customer Support Executive
TRAVELPORT
12.2022 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Provided personalized support to customers by understanding their needs and preferences.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted regular training sessions on new software and technologies to keep team updated.
- Improved customer satisfaction by personalizing support based on customer history and preferences.
- Mentored and trained new users to improve their skills.
Travel Consultant
EMELTUR
09.2015 - 11.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
- Arranged travel for groups, couples, executives, high-level clients, politicians and special needs clients.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits.
- Mentored and trained team members on best practices in the industry while fostering a collaborative work environment.
- Supervised payments via cash (BSP)credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
Bachelor of Science - FACULTY OF TOURISM
ADNAN MENDERES UNIVERSITY
Kusadasi, Turkey 04.2001 -
Skills
Strong Communication Skills (Empathy, Friendliness )
Organizational Skills ( Multitasking Abilities, Teamwork and collaboration, Time management)
Technical Skills (Product knowledge )
Presentations and Teaching Skills
Customer service (Understanding customer needs, Issue and complaint resolution )
Certification
Computer certificate
Timeline
Customer Support Executive
TRAVELPORT
12.2022 - Current
Computer certificate
09-2016
Core & Global Fares Course
11-2015
Travel Consultant
EMELTUR
09.2015 - 11.2022
Pedagogical formation
07-2015
Leadership certificate
05-2013
Bachelor of Science - FACULTY OF TOURISM
ADNAN MENDERES UNIVERSITY
04.2001 -