Evgeniya Popova
Calgary,AB
Summary
Organized and reliable team player skilled at managing multiple priorities with a positive attitude. Ready to take on additional responsibilities to achieve team goals. Seeking a full-time position within a company known for its high standards with a commitment to fully dedicating into the the role and its responsibilities.
Overview
9
9
years of professional experience
Work History
Technical Support Manager
Trackensure Inc.
01.2021 - 09.2023
- Managed customer contact center with over 35 support representatives.
- Conducted over 30 interviews and 1:1 sessions with subordinates to identify their needs and concerns.
- Implemented duty rotation system across 13 teams, optimizing task coverage and relieving teams from repetitive responsibilities.
- Tested new product launches and provided support for post-release activities. Coordinated troubleshooting of customer-reported issues with development team for quick resolutions.
Technical Support Team Leader
Trackensure Inc.
12.2019 - 01.2021
- Researched product, resolved diverse range of technical issues and worked with development teams to address concerns.
- Mentored 6 junior team members.
- Dealt with problematic customers.
Technical Support Team Member
Trackensure Inc.
07.2019 - 12.2019
- Provided customer support in dynamic work environment.
- Responded to customer inquiries over 20 incoming calls and e-mail per shift.
Stewardess
FRS Caribbean
05.2014 - 01.2019
- Greeted and served over 400 customers per shift.
- Inspected and verified incoming goods. Maintained inventory control records.
Education
Master of Philology - Germanic Languages And Literature
Petro Mohylya Black Sea National University
Mykolayiv, Ukraine02.2014
Skills
- Internal Communications
- Teamwork
- Problem solving
- Time management
- Multitasking
- Microsoft Office Suite
- Mail handling
- Scheduling and Planning
- Clerical Support
Timeline
Technical Support Manager
Trackensure Inc.
01.2021 - 09.2023
Technical Support Team Leader
Trackensure Inc.
12.2019 - 01.2021
Technical Support Team Member
Trackensure Inc.
07.2019 - 12.2019
Stewardess
FRS Caribbean
05.2014 - 01.2019
Master of Philology - Germanic Languages And Literature
Petro Mohylya Black Sea National University
Hobbies and Interests
- Acting in theater productions ( recent play will be uploaded to youtube channel soon)
- Singing ( in the shower and just a little on Instagram @popo.va)
- Reciting poetry in sign language ( https://youtube.com/shorts/mta1n-NtB6Q?si=2djs6VE9ptQx_qRU)
- Travelling - on a mission to visit all 7 continents. Explored 5 so far.
- Running - completed two major marathons in NY and Chicago out of six.
Languages
- Ukrainian (native)
- Russian (native)
- English (professional)
- Spanish (elementary)
- Russian Sign Language (elementary)