Hi, I’m
Esra Günaydın
Account Delivery Manager
İstanbul,Kadikoy
Summary
Customer-focused professional with successful 20+year career in multiple sectors. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational goals. Awarded by Turkcell on 2007 “İşte buna ödül verilir! (Here's the reward!)” for the optimization project that achieves around 1m USD annual OPEX savings. Attended as a Keynotes Speaker at IIR Conference, Transport Networks for Mobile Operators held on May 2005, Vienna.
Overview
26
years of professional experience
7
years of post-secondary education
2
Languages
Work History
Diebold Nixdorfİstanbul
Account Delivery Manager
03.2023 - Current
Job overview
- Built and maintained positive working relationships with 20+ key accounts in banking and retail sectors
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Solicited customer feedback and cooperated internally with product, sales and marketing to ensure understanding of customer needs and priorities
- Engaged customers to discuss business needs and explored opportunities to increase sales.
- Addressed issues and ensured go-forward compliance with agreed-upon standards and expectations
- Coordinated appropriate and effective engagement between customers and company service providers and ensured ongoing and high levels of customer satisfaction.
Turkish Informatics Foundationİstanbul
Technical Project Leader
10.2022 - 03.2023
Job overview
- Coordinated technical activities of EU Grant Project which is titled as "Building Capacity of VET Institutions by Innovative Approaches in IT Transformation (BC2IT)"
- Managed external service providers
- Developed contents of trainings such as Machine Learning, Internet of Things (IoT), Cyber Security, Blockchain, Python, C++, etc. in order to achieve project objectives.
- Assessed and reported project milestones and performance
- Planned budget and timeline to meet project goals.
Multidimensional Breath Associationİstanbul
Corporate Trainer
01.2016 - 09.2022
Job overview
- Developed corporate trainings on stress and anger management by using breath and awareness
- Developed programs for the online & in-class training events and seminars
- Prepared effective training manuals, modules and teaching aids
- Maintained the sales and marketing of the online & in-class trainings and seminars
- Held online & in-class seminars and training events for individuals and companies
- Maintained as Co-founder Trainer and Board Member (Treasurer)
- Conducted Association budget as treasurer
- Coordinated with MYK (Vocational Qualification Institute in Turkey) to define vocational framework of breath coaching
- Trained and certified Multidimensional Breath Coaching candidates
LCCİstanbul
Senior Planning Engineer
11.2014 - 03.2015
Job overview
- Reported to the Access Transmission Senior Manager of Vodafone
- Executed F/O & MW feasibility planning of the corporate customers, FTTs and FTTh projects
- Planned frequency and bandwidth for R/L connections and configured equipment according to the type of given services and customer bandwidth requirements
- Planned the transmission path from the customer premises to the main hub point
- Planned Bill of material (BOM) and organized operational teams for the installations
Dinglicom / Amanzitelİstanbul
National Business Development Manager
07.2012 - 06.2014
Job overview
- Reported to the CEO of Amanzitel which is Sweden based Telecom Software Company and subsidiary of Dinglicom
- Identified and pursued valuable business opportunities with all Telecom Operators in Turkey to generate revenue and improve bottom line profit
- Communicated directly with customers and partners to build strong business networks and relationships
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Led site trials of the product (Customer IQ which is the CEM (Customer Experience Management) product of Amanzitel)
and reported the results - Responded to the customer's technical and financial requests
- Facilitated business in other areas by implementing practical networking techniques.
Turkcellİstanbul
Senior Planning Engineer
07.2005 - 11.2010
Job overview
- Reported to the Transport Networks/Investment Manager
- Maintained planning, dimensioning and implementing Transport Networks annual investment plan which includes R/L, IP/MPLS, DSLAM, Leased Lines, Satellite product and services
- Managed 250mUSD annual budget (OPEX&CAPEX) of Transport Networks by monthly best estimates with less then 5% deviation
- Executed regional based material quotas according to rollout plans
- Executed preparation, equipment evaluation, vendor selection and negotiations of the Transport Networks related Tenders
- Coordinated with operational regional teams to implement transmission investment plans, and special project plans
- Kept track of transmission product's life cycle
- Improved processes, procedures and guidelines for transmission planning
Telsim, (former Vodafone)İstanbul
Planning Engineer
01.2001 - 06.2005
Job overview
- Maintained planning and optimization of Backbone Transmission Networks
- Executed transmission project plans, put them into practice by coordinating the regional operational teams and prepared reports in order to get more efficient and cost optimized transmission network structure
- Created optimization strategies to drive efficient planning.
- Maintained preparation, equipment evaluation, vendor selection and negotiation of the Transport Network related tenders
- Prepared the processes and the guidelines of the transmission equipment planning, design and implementation
- Maintained Leased Lines planning by collaborating with Turkish Telecom
- Researched the new technologies on bandwidth optimization, performed site trials and reported the test results
HP Support Centerİstanbul
2nd Line Support Engineer
01.1999 - 01.2000
Job overview
- Communicated with clients to verify roots and causes of problems.
- Provided support to the HP Plotter/Printer users for their Spare Part related problems
- Provided Support Pack and Maintenance Contracts for the big corporate customers
Education
Bahcesehir UniversityIstanbul
MBA from Executive MBA
09.2010 - 01.2012
Istanbul UniversityIstanbul
Bachelor of Science from Electronics Engineering
09.1994 - 06.2000
Skills
Business Development
Account Management
Project Planning
Investment Planning
Strategic Planning
Budgeting
Forecasting
Team Building
Team Training
Team Training
Creative Thinking
Active Listening
Quick Learning
Business planning
Timeline
Account Delivery Manager
Diebold Nixdorf
03.2023 - Current
Technical Project Leader
Turkish Informatics Foundation
10.2022 - 03.2023
Corporate Trainer
Multidimensional Breath Association
01.2016 - 09.2022
Senior Planning Engineer
LCC
11.2014 - 03.2015
National Business Development Manager
Dinglicom / Amanzitel
07.2012 - 06.2014
Bahcesehir University
MBA from Executive MBA
09.2010 - 01.2012
Senior Planning Engineer
Turkcell
07.2005 - 11.2010
Planning Engineer
Telsim, (former Vodafone)
01.2001 - 06.2005
2nd Line Support Engineer
HP Support Center
01.1999 - 01.2000
Istanbul University
Bachelor of Science from Electronics Engineering
09.1994 - 06.2000