Esra Yilmaz
Tour Guiding;F&B Sector,Guest Management And Hospitality
Turkey,Muğla
Summary
I am looking for new challenges to learn new cultures and meet new people,while working in a professional environment.Highly mototivated with a positive attitude with 6 years of experience in hospitality industry.Ability of persuation,quick problem solving skills and positive personality are my strengths.
Overview
13
13
years of professional experience
1
1
Language
Work History
Restaurant Supervisor
Xo Cape Arnna
03.2025 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Enhanced team performance with regular evaluations and constructive feedback.
Captain;Team Leader
Clap Restaurant and Bar
01.2021 - 03.2025
- Trained team in proper table arrangements and operational guidelines.
- Greet and assist guests, handle special requests or complaints, and ensure a seamless dining experience
- Coordinate with kitchen staff, manage table assignments, and ensure smooth workflow during peak hours
- Managed food resources, memorized orders, and coordinated customer service.
Team Leader
Rixos Palm
03.2021 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Waitress
Roka-Japanese Restaurant
01.2019 - 01.2021
- Deliver high-quality service by guiding guests through the menu, recommending signature dishes and beverages, and ensuring a memorable dining experience in line with ROKA's hospitality standards
- Take accurate orders, coordinate with kitchen and bar teams, and serve food and drinks promptly while maintaining ROKA's presentation and service etiquette
- Ensure tables are clean and well-set, adhere to hygiene standards, and continuously expand knowledge of Japanese cuisine, robatayaki cooking, and cocktail pairings to enhance guest interactions
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Hostess
Dmarisbey
03.2018 - 09.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations via phone and walk-ins to adhere to scheduling demands.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored seating area and checked restrooms regularly to keep spotless.
Guest Relations Management
Turkish Airlines DOCO CIP Lounge
03.2012 - 11.2014
- Welcoming VIP guests and giving them top class service
Education
Kafkas University - Tourist Guiding Department
Kafkas University
01.2012 - 1 2025
Skills
Leadership & Team Management
Exceptional Customer Service
Strong Communication Skills
Conflict Resolution
Multi-tasking
Time Management
Menu & Product Knowledge
Upselling & Sales Techniques
Attention to Detail
Training & Staff Development
Problem-Solving Skills
Timeline
Restaurant Supervisor
Xo Cape Arnna
03.2025 - Current
Team Leader
Rixos Palm
03.2021 - 07.2021
Captain;Team Leader
Clap Restaurant and Bar
01.2021 - 03.2025
Senior Waitress
Roka-Japanese Restaurant
01.2019 - 01.2021
Head Hostess
Dmarisbey
03.2018 - 09.2018
Guest Relations Management
Turkish Airlines DOCO CIP Lounge
03.2012 - 11.2014
Kafkas University - Tourist Guiding Department
Kafkas University
01.2012 - 1 2025