Esra Oğuz
Çağrı Merkezi Uzman Takım Lideri
Istanbul
Summary
Dynamic team leader with a proven track record at ECHOCCS ÇAĞRI MERKEZİ, excelling in customer service and team management. Demonstrated expertise in enhancing operational efficiency and problem-solving. Known for a friendly, positive attitude and adept at leveraging computer skills to achieve goals. Consistently exceeds performance targets, fostering strong relationships and high customer satisfaction.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
WARMHAUS-UZMAN TAKIM LİDERİ
ECHOCCS ÇAĞRI MERKEZİ
09.2018 - Current
- Excellent communication skills, both verbal and written.
- Adapted quickly to new situations, showcasing an ability that led to enhanced operational efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Employed robust problem-solving skills to craft successful strategies in difficult situations.
BOYNER-TAKIM LİDERİ
ECHOCCS ÇAĞRI MERKEZİ
07.2022 - 09.2023
- Executed work schedules that included night, weekend, and holiday shifts flexibly.
- Addressed challenges, streamlined processes, and ensured exceptional client service throughout.
- Dedicated to continuous learning and focused on ongoing personal development.
MAĞAZA SORUMLUSU
TUĞBA&VENN GİYİM
08.2014 - 09.2017
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Executed POS terminal operations and ensured accurate cash drawer reconciliation.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled returns and exchanges with focus on customer satisfaction and policy adherence.
- Participated in regular inventory counts, contributing to accurate stock management.
- Enhanced store atmosphere by maintaining clean, organized, and welcoming environment for customers.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Supported customers by addressing inquiries and facilitating their requests.
Education
İNSAN KAYNAKLARI YÖNETİ
ANADOLU ÜNİVERSİTESİ
Eskişehir, Turkey08-2024
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Team management
Time management
Supervision and leadership
Problem-solving
Computer skills
Certification
Etkili İletişim ve Beden Dili
Kültürel Faaliyetler (Tiyatro, Müzik Konserleri, Film Gösterimleri)
Tiyatro, kültürel anlamda derinlikli bir deneyim sunar. Çeşitli tiyatro oyunlarına katılmak, hem dramatik sanatları anlamama yardımcı oldu hem de toplumların kültürel ve toplumsal meselelerini farklı açılardan görme fırsatı sağladı.arklı müzik türlerinde konserler izlemek, müziğin evrensel dilinin ne kadar güçlü olduğunu keşfetmemi sağladı.Bu kültürel faaliyetler, sadece eğlence aracı olmaktan çok, toplumların değerlerini, düşünce sistemlerini ve estetik anlayışlarını keşfetme süreci oldu.
Timeline
Etkili İletişim ve Beden Dili
12-2024
Zaman Yönetimi
12-2024
Stres Yönetimi ve Öfke Kontrolü
08-2024
BOYNER-TAKIM LİDERİ
ECHOCCS ÇAĞRI MERKEZİ
07.2022 - 09.2023
WARMHAUS-UZMAN TAKIM LİDERİ
ECHOCCS ÇAĞRI MERKEZİ
09.2018 - Current
MAĞAZA SORUMLUSU
TUĞBA&VENN GİYİM
08.2014 - 09.2017
İNSAN KAYNAKLARI YÖNETİ
ANADOLU ÜNİVERSİTESİ
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