Microsoft Office
Esra Kahruman
Territory Manager
Bolu
Summary
Detail-oriented and customer-oriented team player with strong communication and organizational skills. Result-oriented by combining the sales and marketing skills learned in education and business life. Always eager to learn new abilities.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Terrritory Manager
Sanita Saglik Urunleri A.S.
08.2020 - Current
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Negotiated contracts skillfully, securing long-term agreements with costumers that contributed significantly to revenue growth.
- Developed strong long term relationships with customers, fostering trust and loyalty.
- Conducted market researches to adjust strategies and achieve sales goals.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Carried out after-sales follow-up to maintaining customer satisfaction.
Sales and Marketing Supervisor
Yorglass Cam San. Tic. A.S.
04.2020 - 05.2020
- Managed accounts to retain existing relationships and grow share of business.
- Established balance between customers and different departments of company.
- Prepared sales offers.
- Carried out after-sales follow up.
Territory Sales Representative
Sanita Saglik Urunleri A.S.
12.2013 - 08.2018
- Developed strong relationships with customers to promote long term business growth.
- Conducted market researches to understand market dynamics and to take actions.
- Negotiated prices, terms of sales and service agreements.
- Carried out after-sales follow-up.
Territory Supervisor
S.O.S Chemicals Ltd. Sti.
04.2013 - 07.2013
- Provided support to customers' food hygiene management units.
- Prepared sales offers.
- Carried out after-sales follow-up.
Intern Engineer
McCormick Kutas Gıda Dıs. San. A.S.
08.2011 - 09.2011
- Assisted senior engineers to make quality control analysis.
- Prepared quality control reports.
Laboratory Volunteer
Ege University, Food Engineering Department
10.2010 - 06.2011
- Carried out and evaluated microbiological analysis with related Food Microbiology Professor.
- Assisted with the project which is called "UV-C application in surface disinfection of citrus fruits".
Education
MBA - Marketing
Bolu Abant Izzet Baysal University
Bolu, Turkey 10.2016 - 02.2021
MBA - Marketing
West Pomeranian University of Technology
Szczecin, Poland 10.2018 - 07.2019
Bachelor of Science - Food Engineering
Ege University
Izmir, Turkey 09.2007 - 06.2012
Skills
Advanced Communication
Market Research
Relationship Building
Sales Development
Strategic Planning
Sales Management
Brand Management
Marketing
Certification
Fundamentals of Digital Marketing, Google Digital Garage - 2019
Hobbies
- Landscape photography
- Travelling and discovering new cultures (28 countries so far)
- Cooking traditional foods
- Reading history, science, travel
Software
Timeline
Terrritory Manager
Sanita Saglik Urunleri A.S.
08.2020 - Current
Sales and Marketing Supervisor
Yorglass Cam San. Tic. A.S.
04.2020 - 05.2020
MBA - Marketing
West Pomeranian University of Technology
10.2018 - 07.2019
MBA - Marketing
Bolu Abant Izzet Baysal University
10.2016 - 02.2021
Territory Sales Representative
Sanita Saglik Urunleri A.S.
12.2013 - 08.2018
Territory Supervisor
S.O.S Chemicals Ltd. Sti.
04.2013 - 07.2013
Intern Engineer
McCormick Kutas Gıda Dıs. San. A.S.
08.2011 - 09.2011
Laboratory Volunteer
Ege University, Food Engineering Department
10.2010 - 06.2011
Bachelor of Science - Food Engineering
Ege University
09.2007 - 06.2012
Fundamentals of Digital Marketing, Google Digital Garage - 2019
Sales Management, Marketing Professionals Association - 2017
Persuasion Psychology, Elginkan Foundation- 2016
Customer Relationship Management, Elginkan Foundation - 2016
Time Management, Elginkan Foundation - 2015
Communication with Difficult People, Elginkan Foundation - 2014
Stress Management, Elginkan Foundation - 2014
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