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Forward thinking leader with exceptional skills in corporate development, customer acquisition / retention, and developing operational procedures that maximize ROI potentials and promote organizational efficiency.

With over two decades of dedicated experience in customer service and contact centers, have honed expertise in driving transformative customer experience initiatives across various industries. My journey has been defined by a commitment to empowering clients to unlock maximum value through innovative solutions particularly in the realms of Data, Artificial Intelligence (AI) and Generative AI (GenAI). Throughout my career, I have successfully led numerous digital transformations, leveraging cutting-edge CCaaS and AI technologies to enhance service delivery, streamline operations, and elevate customer satisfaction. My passion lies in harnessing the power of data and leverage it seamlessly across customer life cycle to create more personalized and proactive services. As a dynamic leader with proven track records in the intersection of technology and customer service, I bring rich experience, insights, strategies, and best practices that can help organizations navigate the evolving landscape of AI and GenAI powered digital contact centers.

Organized manager responsible for running and maintaining a 5-10 solicitor's law firm. Also a property law expert with 11 years working experience, and with extensive knowledge in other areas of law such as immigration, probate, family law, civil litigation. Excellent client management skills and client retention rate.

A skilled professional with expertise in creative writing and fluency in both English and Hindi, complemented by proficiency in reading and writing Arabic. Demonstrates strong linguistic capabilities, enhancing communication across diverse cultural contexts. Committed to leveraging language skills to contribute effectively to multilingual projects and initiatives.

Driven professional with a strategic mindset, showcasing leadership acumen and business development expertise. Proven ability to manage cross-functional teams and drive organizational growth through innovative strategies and operational excellence. Committed to delivering impactful results and fostering culture of success as a Sales Advisor.

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Export field.

Esra Ercan Bilge

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Managing Director

Director

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Operations Executive

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MBA - Business Management

Bachelor of Arts - Interior Architecture And Environmental Design

High School Diploma -

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Managing Director

Director

Chartering

Operations Executive

MBA - Business Management

Bachelor of Arts - Interior Architecture And Environmental Design

High School Diploma -

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