ESOHE ABIODUN ESOHE
SENIOR CUSTOMER CARE SPECIALIST
Istanbul
Summary
LASAKI ABIODUN ESOHE PROFESSIONAL SUMMARY AND OBJECTIVE A young, vibrant, smart young lady who is purpose driven and goal oriented towards every task extremely dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive
FAIR ACTION ORGANISATION
MELBOURNE
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
MEDICAL CONSULTANT
DENTAKAY CLINIC
ISTANBUL
08.2020 - 10.2022
- Consulted with healthcare professionals on business decisions
- Education Languages Oversaw accounting, budgeting and financial reporting
- Developed and maintained electronic record management systems to analyze and process data
- Completed thorough assessments to understand current patient conditions and develop diagnoses
- Page 3 -Ran successful practice with robust patient load and 100% satisfaction scores due to quality of care
- Records with encounter
MEDICAL CONSULTANT ( SENIOR TELESALES REPRESENTATIVE)
PROMED HAIR CLINIC
ISTANBUL
02.2019 - 07.2020
- Increased net sales by 40% over 8 months for clinic by bringing in several patients for operation from across globe
- Consistently hit average upselling revenue rate Managed CRM accounts for both outbound and inside sales activities within state sales unit - Consulted with healthcare professionals on business decisions and implemented organizational policies and procedures
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed team of employees, overseeing hiring, training and professional growth of employees
Customer Service Specialist
FEDERAL MINISTRY OF HEALTH
IBADAN
06.2017 - 09.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
SECONDARY SCHOOL APATA IBADAN
04.2001 - 05.2013
Bachelor of Science - Human Physiology
UNIVERSITY OF ILORIN
NIGERIA 05.2014 - 05.2018
Master of Science - Biomedical science
ALTINBAS UNIVERSITY
ISTANBUL, TURKEY 04.2001 -
Skills
Efficient and excellent communication skills In
Timeline
MEDICAL CONSULTANT
DENTAKAY CLINIC
08.2020 - 10.2022
MEDICAL CONSULTANT ( SENIOR TELESALES REPRESENTATIVE)
PROMED HAIR CLINIC
02.2019 - 07.2020
Customer Service Specialist
FEDERAL MINISTRY OF HEALTH
06.2017 - 09.2018
Bachelor of Science - Human Physiology
UNIVERSITY OF ILORIN
05.2014 - 05.2018
SECONDARY SCHOOL APATA IBADAN
04.2001 - 05.2013
Master of Science - Biomedical science
ALTINBAS UNIVERSITY
04.2001 -
Customer Service Executive
FAIR ACTION ORGANISATION