Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Academic Publications
Committed School Projects
Courses
References
Interests
Timeline
Generic

Esma Nafiye Polat

Senior Research Scientist
Cekmekoy

Summary

I hold a Bachelor's degree in Computer Engineering with a double major in Mathematics and a Master's degree in the same field. I recently completed my Ph.D. in Computer Engineering, specializing in Conversational AI, with a focus on Large Language Models (LLMs). With twelve years of research and practical experience in natural language processing (NLP), data science, machine learning, and deep learning, I am deeply engaged in advancing the frontiers of technology.


My recent research has concentrated on developing prompt engineering and fine-tuning techniques using transformer-based models and LLMs, specifically for Conversational Sentiment Analysis. I utilize advanced methods such as Llama 2, GPT-4, and GPT-3.5 Turbo. In the business sector, I excel at analyzing, summarizing, and deriving insights from large-scale call transcripts to enhance the personalization and effectiveness of agent-customer interactions.


I am currently developing agent profiling models aimed at generalizing agent behaviors to optimize and rerank our offer recommendation systems, with the goal of boosting company revenue. Additionally, I tackle challenges such as entity ambiguity and conduct detailed sentiment and emotional analysis in conversational data. My work also extends to applications in optimization and forecasting.


Proficient in programming languages including Python, R, Matlab, and C, I am committed to applying my expertise to solve complex challenges and create impactful solutions in the realm of Conversational AI.

Overview

13
13
years of professional experience
11
11
years of post-secondary education
14
14
Certifications
3
3
Languages

Work History

Senior Research Scientist

Afiniti
2 2023 - Current
  • Conducted research on agent profiling to identify impactful features for detecting general agent behaviors using agent-caller transcripts and agent summary text data.
  • Developed agent profiling models by extracting features from agent summary data utilizing machine learning, transformer-based, and LLM-based models, assessing their impact on our recommendation engine and revenue generation.
  • Implemented detection of offer acceptance using MPNet and Llama 2 embeddings, and client intent using the Mistral model from agent-caller interactions.
  • Analyzed agent-based features extracted from agent summary data to determine their influence on our recommendation engine's effectiveness in revenue generation.
  • Integrated agent-based features from both agent-caller interactions and summary data into the development of comprehensive agent profiling models using advanced machine learning and LLM approaches.
  • Utilized transformer and LLM-based algorithms, including LexRank, TextRank, BART, T5, and Llama 2, for summarization applications on call transcript data.
  • Employed LDA, BERTopic, and more sophisticated LLM-based methods for topic detection within call transcripts.
  • Focused on emotion detection in call transcript utterances using Hugging Face-based models, EmoRoBERTa, and FastBERT.
  • Generated and applied NLP features to enhance the recommendation model, significantly impacting the reranking system and boosting revenue.
  • Combined tabular and text features, and performed preprocessing, feature selection, and modeling to optimize the recommendation engine.
  • Identified and analyzed agent and customer behaviors to enhance the functionality of a newly developed chatbot.
  • Investigated customer and agent behaviors related to churn, optimizing the chatbot's effectiveness.
  • Conducted agent profiling using advanced LLM techniques such as Zero-Shot and Few-Shot Learning.
  • Performed sentiment and emotional analysis for both agents and customers based on utterance data, contributing to improved interaction strategies.

Research Assistant

Ozyegin University
1 2022 - 05.2024
  • Pioneered the creation of the "Couple Dialogue" dataset, the first dedicated to conversational sentiment analysis in Turkish, with comprehensive statistical validation.
  • Conducted the inaugural study applying contextual and non-contextual modeling techniques to Turkish conversational sentiment analysis, demonstrating significant enhancements.
  • Utilized advanced Large Language Models (LLMs) including GPT-4, Llama 2, and GPT-3.5 Turbo, marking a novel application for Turkish sentiment analysis.
  • Achieved a breakthrough 31.12% increase in Weighted F1 scores using fine-tuned models over prompt-based approaches, validated with paired t-tests.Identified and integrated specific Turkish morphemes into sentiment analysis, achieving up to 9.89% improvement in classification accuracy across diverse settings.
  • Demonstrated that BERT-based utterance features outperform traditional vector embeddings, with substantial F1 score improvements in both model frameworks.
  • Developed a robust baseline with non-contextual models employing a variety of embeddings such as BoW, TF-IDF, and Word2Vec, providing a comprehensive comparison against contextual models.
  • Led a study that established and rigorously tested the superior performance of contextual models over non-contextual models in Turkish, setting new standards in the field.

Expert Data Scientist

Kuveyt Turk Bank
08.2019 - 10.2021
  • Estimating POS Terminal revenue and POS Terminal potential revenue for bank’s POS customers.
  • Estimating the top credit card limit for private bank customers to increase credit card usage and maximize the bank profit. Increased company profit by 5% in less than 6 months.
  • Forecasting customer bank cash flow to project balance sheet items accurately resulting in savings of 100M TRY.

Research Assistant

Ozyegin University
06.2020 - 01.2021
  • Predicting the attachment styles of recently married couples using acoustic features.
  • Related Issues: Attachment Style, Acoustic Features, I-Vectors, Couple Interaction

Senior Data Scientist

Kuveyt Turk Bank
08.2017 - 08.2019
  • Reducing uncollectible accounts by 20% by predicting top credit limit, top credit cash and non-cash limit, top product limit, and the top collateral limit for small and medium-sized enterprises.
  • Doing branch optimization to provide efficiency and customer satisfaction by 30%.
  • Determination of fraud customer checks at an early stage.

Junior Data Scientist

Turkish Airlines
05.2015 - 08.2017
  • Generating reports which show daily price in two distinct ways, namely minimum price and minimum connection price
  • Generating automatic alert system based on user criteria.
  • Combining different data sources like airline's market share, reservation information, load factor with airline's price information
  • Generating making inference system.
  • Generating user action system.
  • Estimating Turkish Airline’s price values.
  • Estimating Turkish Airline’s load factor values.
  • Estimating Turkish Airline’s price elasticity values.

Teaching Assistant

Ozyegin University
09.2016 - 01.2017
  • Guiding students in the lab, grading lab reports, homework, and exams in Java Programming Language course.

Teaching Assistant

Marmara University
09.2011 - 01.2015
  • Doing weekly recitation for student groups, preparing quiz questions and their solutions, and organizing office hours.
  • Related Issues: Python Programming I, Python Programming II, Systems Fundamentals, Unix Operating Systems.

Education

Ph.D. - Computer Science

Özyeğin University
Istanbul, Turkey
04.2001 -

Master of Science - Computer Engineering

Marmara University
Turkey/Istanbul
09.2011 - 08.2014

Double Degree - Mathematics

Maltepe University
Turkey/Istanbul
02.2008 - 02.2011

Bachelor of Science - Computer Engineering

Maltepe University
Turkey/Istanbul
09.2005 - 07.2010

Skills

    Python

Accomplishments

Scholarship

  • 10/2020 SmartCon Conference Scholarship
  • 10/2019 SmartCon Conference Scholarship
  • 10/2018 SmartCon Conference Scholarship
  • 09/2018-06/2024 Ozyegin University, Full Scholarship for Ph.D study
  • 09/2011-09/2013 Istanbul Sehir University, Full Scholarship for M.Sc study
  • 09/2005-06/2010 Maltepe University, Full Scholarship for B.Sc study
  • 09/2002-06/2005 Private Erciyes School, Full Scholarship for high school education


Awards

  • 11/2013 ICECCO Conference, The best track paper award
  • 07/2010 Maltepe University, Ranked 3'rd in Computer Engineering Bachelors
  • 07/2005 Private Erciyes School, Ranked 3'rd in high school graduation

Certification

Painting

Academic Publications

Polat, E. N., Kafescioglu N., Demiroglu C.(2024). Decoding Emotional Dynamics: A Comparative Analysis of Contextual and Non-Contextual Models in Sentiment Analysis of Turkish Couple Dialogues (Submitted to IEEE Access).


Koçak, T., Dibek, Ç., Polat, E. N., Kafescioglu N., Demiroglu C.(2023). Automatic Detection of Attachment Style in Married Couples Through Conversation Analysis. Computer Speech & Language. EURASIP Journal on Audio, Speech, and Music Processing. https://doi.org/10.1186/s13636-023-00291-w.


Polat, N., Cakmak, A., Turan, R. N. (2019). Exploring the Power of Supervised Learning Methods for Company Name Disambiguation in Microblog Posts. Turkish Journal of Electrical Engineering and Computer Sciences. DOI: 10.3906/elk-1809-167.


N. Polat, Experiments on company name disambiguation with supervised classification techniques, Published in Electronics, Computer and Computation (ICECCO), 2013 International Conference, 10.1109/ICECCO.2013.6718248, Pages 139-142. (The best track paper award)


N. Polat. (2014). Exploring the Supervised Learning Methods for Company Name Disambiguation on Microblog Posts. (M.S. Dissertation). (392490)

Committed School Projects

Decoding Emotional Dynamics: A Comparative Analysis of Contextual and Non-Contextual Models in Sentiment Analysis of Turkish Couple Dialogues

A transformer-based Capsule Network for Conversational Sentiment Analysis in Dyadic Relationships.

Predicting the attachment styles of recently married couples using acoustic features.

Multiplicative Normalizing Flows on Capsule Networks. 

Profile Similarity In Cross Social Media Platform 

Statistical Properties of Text

Sentiment Analysis on Turkish Text 

Named Entity Recognition on Turkish Text

Text Generator with Tensorflow 

AlexNet Network with Cifar10

Log Anomaly Detection on Apache Kafka 

Implementing a Bayesian Linear Regressor on PyTorch 

Implementing Variational Dropout with DenseLayer

Implement Variational Bayesian Linear Regressor on PyTorch 

PyTorch implementation of the Variational Auto-Encoder 

Bayesian Version of DenseNets with Normalizing flows

Bayesian Version of CapsulNets with Stochastic Gradient Hamiltonian Monte Carlo

Fraud Analysis with Python on Kaggle 

Data Anomaly Detection on Blockchain Data 

Sentiment Analysis with Python Handwritten Recognition with Matlab 

Solving to Company Name Ambiguity Problem in Microblog Posts Posts

Courses

Natural Language Processing 

Social Media Analysis

Deep Learning

Bayesian Statistics in Machine Learning 

Big Data

Distributed Systems and Big Data Artificial Neural Networks

Python in Data Science 

Data Science (Coursera)

Information Retrieval

Machine Learning (Coursera) 

Data Mining

Social Network Analysis 

Data Engineering

Numerical Analysis for Engineers 

Introduction to Cryptography 

Linear Dynamical System

References

Cenk Demiroğlu, Ozyegin University, Associate Professor, cenk.demiroglu@ozyegin.edu.tr, Istanbul, Turkey, PhD thesis advisor

Emre Yazıcı, Founder of Mina Proje Yönetim, yaziciemre@gmail.com, Istanbul, Turkey, Former Team Leader

Rabia Nuray Turan, Interos Inc., Chief Data Scientist, rnuray@gmail.com, Menlo Park, California 94025 U.S.A, Graduate thesis advisor

Ali Çakmak, Istanbul Technical University, Associate Professor, ali.cakmak@itu.edu.tr, Istanbul, Turkey, Graduate thesis co-advisor

Interests

NLP with Attention Models 

Generative AI Applications

Large Language Models

Data Science

Machine Learning

Deep Learning 

Information Retrieval

Bayesian Statistics in Deep Learning

Social Network Analysis 

Big Data Analysis.

Timeline

Prompt Engineering with Llama 2

02-2024

Building and Evaluating Advanced RAG

02-2024

LangChain for LLM Application Development

02-2024

Finetuning Large Language Models

11-2023

ChatGPT Prompt Engineering for Developers

10-2023

Quantum

03-2022

Natural Language Processing with Attention Models

01-2022

Painting

12-2021

Activating Energy Chakras

11-2021

Research Assistant

Ozyegin University
06.2020 - 01.2021

Expert Data Scientist

Kuveyt Turk Bank
08.2019 - 10.2021

Creative Drama

05-2019

Hadoop Administration

12-2017

Senior Data Scientist

Kuveyt Turk Bank
08.2017 - 08.2019

Teaching Assistant

Ozyegin University
09.2016 - 01.2017

Junior Data Scientist

Turkish Airlines
05.2015 - 08.2017

Arabic Learning

01-2013

Neuro Linguistic Programming

02-2012

Teaching Assistant

Marmara University
09.2011 - 01.2015

Master of Science - Computer Engineering

Marmara University
09.2011 - 08.2014

Double Degree - Mathematics

Maltepe University
02.2008 - 02.2011

Diction

06-2007

Bachelor of Science - Computer Engineering

Maltepe University
09.2005 - 07.2010

Ph.D. - Computer Science

Özyeğin University
04.2001 -

Senior Research Scientist

Afiniti
2 2023 - Current

Research Assistant

Ozyegin University
1 2022 - 05.2024
Esma Nafiye PolatSenior Research Scientist