ESMA YAVUZ
ISTANBUL,TURKEY
Summary
Offering strong organisational and leadership skills, with experience in managing teams and ensuring passenger satisfaction. Knowledgeable about safety protocols, conflict resolution, and excellent passenger service. Ready to use and develop communication, problem-solving, and team-building skills. Besides this role, i'm training and mentoring new staff. My aim is to foster better on training of aviation regulations and passenger collaboration.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work history
Cabin Chief and Cabin Crew Training Instructor
Turkish Airlines
Istanbul, Turkey
2010.08 - Current
- I have been applying my experience in the aviation industry in the terms of high standards of safety, security and customer satisfaction.
- At the same time, I have been leading and training cabin crews on various aspects of cabin operations and i'm participating on check flihgts.
Education
Bachelor of Arts - Japanese Language and Literature
Ankara University
Ankara 2007.09 - 2017.06
Foundation Degree in Arts - Japanese Language and Literature
Japan Foundation
Japan 2008.09 - 2008.12
Master of Business Administration - Business Management
Istanbul University
Istanbul 2022.09 - 2024.01
Skills
- Aviation industry procedures training
- Active listening
- Project leadership
- Time efficiency
- Decision-Making proficiency
- Customer service excellence
- Microsoft Office Suite
- Risk Management
- First-aid certified
Languages
Turkish
Native
English
Upper intermediate
Japanese
Intermediate
German
Beginner
TECNOLOGIES
-MS Office
-Outlook
Timeline
Master of Business Administration - Business Management
Istanbul University
2022.09 - 2024.01
Cabin Chief and Cabin Crew Training Instructor
Turkish Airlines
2010.08 - Current
Foundation Degree in Arts - Japanese Language and Literature
Japan Foundation
2008.09 - 2008.12
Bachelor of Arts - Japanese Language and Literature
Ankara University
2007.09 - 2017.06