CRM, ERP, HMS
Hi, I’m
ESKANDER Boughanmi
Business Development Manager
Istanbul
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
15
years of professional experience
4
years of post-secondary education
5
Languages
Work History
Saphire DentIstanbul
Operations Manager
04.2021 - Current
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed over 150 employees covering 7 Departments.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Introduced new methods, practices, and systems to reduce turnaround time
Clinic ExpertIstanbul
Call Center Quality Trainor
11.2019 - 04.2021
Job overview
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Audited 750 inbound calls per day.
- Managed 11 team members.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Processed debit and credit card and electronic check payments
- Managed timely and effective replacement of damaged or missing products
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Trained new personnel regarding company operations, policies and services
Dome Real EstateDoha
Sales and Marketing Manager
02.2019 - 10.2019
Job overview
- Managed sales promotions and marketing strategies on major social media sites.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 30% in sales.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed sales and marketing data for improved strategies.
Abdul Aziz Al Emadi GroupDoha
Business Development Manager
05.2016 - 02.2019
Job overview
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed over 55 staff members covering 3 Companies and 4 Departments.
Unique MEP Projects Pvt. Ltd.Doha
Technical Sales Manager
02.2016 - 05.2016
Job overview
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Closed 2 contracts values more then 120K $ in 3 months.
Steger SarlBizerta
Founding Director
01.2014 - 02.2016
Job overview
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Made 150K $ sales contract value first year.
Alliance ConsultingBizerta
Deputy Manager Charged of Procurement
10.2011 - 10.2012
Job overview
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Closed purchase deals from international companies worth 10 million Euro for implementing very advanced machines.
Horizon ElectronicsBizerta
Technical Support Representative
10.2008 - 10.2011
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Managed over 50 customer calls per day.
Education
High Institute of CommerceBizerta
BBA from Business Development And Management
10.2007 - 06.2009
ISET CharguiaTunis
Bachelor of Science from Computer Science
09.2006 - 06.2007
7 NovembreBizerte
High School Diploma
09.2004 - 06.2006
Skills
Risk analysis and management
Project development and life cycle
Work flow planning
Negotiation
Sales background
Business administration
Data analysis
Performance Evaluations
Business Development
Operations management
Database Management
Sales processes
Analytical problem solver
Direct sales
Business development and planning
B to B sales
Software
Microsoft office
Google workspace
Interests
Reading
Chess
Travel
Timeline
Operations Manager
Saphire Dent
04.2021 - Current
Call Center Quality Trainor
Clinic Expert
11.2019 - 04.2021
Sales and Marketing Manager
Dome Real Estate
02.2019 - 10.2019
Business Development Manager
Abdul Aziz Al Emadi Group
05.2016 - 02.2019
Technical Sales Manager
Unique MEP Projects Pvt. Ltd.
02.2016 - 05.2016
Founding Director
Steger Sarl
01.2014 - 02.2016
Deputy Manager Charged of Procurement
Alliance Consulting
10.2011 - 10.2012
Technical Support Representative
Horizon Electronics
10.2008 - 10.2011
High Institute of Commerce
BBA from Business Development And Management
10.2007 - 06.2009
ISET Charguia
Bachelor of Science from Computer Science
09.2006 - 06.2007
7 Novembre
High School Diploma
09.2004 - 06.2006