CRM, ERP, HMS
Hi, I’m
ESKANDER Boughanmi
Business Development Manager
Istanbul
Summary
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
15
years of professional experience
4
years of post-secondary education
5
Languages
Work History
Saphire DentIstanbul
Operations Manager
04.2021 - Current
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed over 150 employees covering 7 Departments.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Introduced new methods, practices, and systems to reduce turnaround time
Clinic ExpertIstanbul
Call Center Quality Trainor
11.2019 - 04.2021
Job overview
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Audited 750 inbound calls per day.
- Managed 11 team members.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Processed debit and credit card and electronic check payments
- Managed timely and effective replacement of damaged or missing products
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Trained new personnel regarding company operations, policies and services
Dome Real EstateDoha
Sales and Marketing Manager
02.2019 - 10.2019
Job overview
- Managed sales promotions and marketing strategies on major social media sites.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 30% in sales.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Led crisis management team and provided quick turnaround solutions.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed sales and marketing data for improved strategies.
Abdul Aziz Al Emadi GroupDoha
Business Development Manager
05.2016 - 02.2019
Job overview
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed over 55 staff members covering 3 Companies and 4 Departments.
Unique MEP Projects Pvt. Ltd.Doha
Technical Sales Manager
02.2016 - 05.2016
Job overview
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Closed 2 contracts values more then 120K $ in 3 months.
Steger SarlBizerta
Founding Director
01.2014 - 02.2016
Job overview
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Made 150K $ sales contract value first year.
Alliance ConsultingBizerta
Deputy Manager Charged of Procurement
10.2011 - 10.2012
Job overview
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Closed purchase deals from international companies worth 10 million Euro for implementing very advanced machines.
Horizon ElectronicsBizerta
Technical Support Representative
10.2008 - 10.2011
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Managed over 50 customer calls per day.
Education
High Institute of Commerce, Bizerta
BBA from Business Development And Management
10.2007 - 06.2009
ISET Charguia, Tunis
Bachelor of Science from Computer Science
09.2006 - 06.2007
7 Novembre, Bizerte
High School Diploma
09.2004 - 06.2006
Skills
Risk analysis and management
undefinedSoftware
Microsoft office
Google workspace
Interests
Reading
Chess
Travel
Timeline
Operations Manager
Saphire Dent
04.2021 - Current
Call Center Quality Trainor
Clinic Expert
11.2019 - 04.2021
Sales and Marketing Manager
Dome Real Estate
02.2019 - 10.2019
Business Development Manager
Abdul Aziz Al Emadi Group
05.2016 - 02.2019
Technical Sales Manager
Unique MEP Projects Pvt. Ltd.
02.2016 - 05.2016
Founding Director
Steger Sarl
01.2014 - 02.2016
Deputy Manager Charged of Procurement
Alliance Consulting
10.2011 - 10.2012
Technical Support Representative
Horizon Electronics
10.2008 - 10.2011
High Institute of Commerce
BBA from Business Development And Management
10.2007 - 06.2009
ISET Charguia
Bachelor of Science from Computer Science
09.2006 - 06.2007
7 Novembre
High School Diploma
09.2004 - 06.2006
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