Travelling
ESIN OCAN
SALES MANAGER- BANCASSURANCE/RETAIL SALES MANAGEMENT
ISTANBUL
Summary
An accomplished sales manager with over 16 years experience in insurance sector, specializing in sales management, bancassurance, and direct channels. Demonstrated expertise in developing sales and marketing strategies, managing and developing teams and building strong relations with the partner bank. Proven track record in setting and achieving sales targets, managing performance-based campaigns, and optimizing portfolio quality. Strong background in digital transformation projects, technological infrastructure development, and cross-functional collaboration. Recognized for leadership, analytical thinking, and result-oriented management skills.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales Manager – Bancassurance & Direct Sales
Anadolu Hayat Emeklilik A.Ş.
09.2023 - Current
- Defined annual sales targets for bancassurance and direct sales channels, delivering sustainable growth.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed and optimized the channel budget to ensure effective resource allocation and cost efficiency.
- Designed and implemented reward systems and sales campaigns, enhancing team motivation and productivity.
- Coordinated with regional sales managers to improve portfolio quality.
- Integrated CRM systems, mobile applications, and online sales platforms into sales processes.
- Directed a dedicated team providing exclusive fund management services to high-net-worth clients, ensuring tailored solutions and client satisfaction.
Oversaw the handling of customer complaints related to sales teams, ensuring timely resolution and improved customer experience - Collaborated with IT and digital departments to develop technological infrastructure tailored to sales channel needs.
Assistant Sales Manager- Bancassurance&Retail Sales Management
Anadolu Hayat Emeklilik A.Ş.
09.2020 - 08.2023
- Analyzing sales data and statistics to determine the most effective sales strategies, taking actions to increase sales force and prepared regular performance reports for senior management.
- Determining the performance bases of direct sales team, monitoring the performance and taking measures to increase the performance of the team
- Process management for resolving customer complaints related to the direct sales team
- Partner of digital projects | Execution of sales-related processes in harmony with partners for the digitalization of the bancassurance sales team
- Oversaw operations of regional sales managers to ensure standardization and operational quality.
- Taking a role in determining the annual target systematic by taking into account the expectations of the partner bank
Assistant of Chief Audit Executive
Anadolu Hayat Emeklilik A.Ş.
10.2018 - 09.2020
- Established the risk-based annual audit plan and determined the scope of review
- Supervised audit teams and assigned the audit team members
- Reviewed the draft audit reports in terms of internal standards, accuracy, timeliness and relevance
- Advised internal management committees on various topics (process improvements, information security, IT risk management etc.)
- Designed, documented and improved the internal audit procedures and processes
- Prepeared the analysis of the integration of the internal audit software into the company system and complated the user acceptance tests
- Developed and updating the Internal Audit department's policies and procedure manual
- Performance monitoring and measurement of internal audit processes, staff evaluations, mentoring.
- Execution of Internal auditorsʼ recruitment processes
Senior Internal Auditor • Board of Internal Auditors
Anadolu Hayat Emeklilik A.Ş.
08.2009 - 10.2018
- Conducted audits | Planned, organized and executed the audit projects, performed fraud investigations
Auditor
Price Waterhouse Coopers
09.2008 - 04.2009
- Conducted audits | Planned, organized and executed the audit projects.
Education
Master's Degree - Marketing
Marmara University
ISTANBUL, TURKEY01.2019
Bachelorʼs Degree - International Relations
Middle East Technical University
ANKARA, TURKEY01.2008
High School - undefined
Türk Eğitim Vakfı Anadolu Lisesi
DENIZLI, TURKEY01.2003
Skills
- Strategic Planning
- Sales Management
- Marketing
- Project Management
- Digital Transformation & Technology Integration
- Leadership & Team Management
- Analytical Thinking
- Communication
- Auditing
Interests
Scuba Diving (CMAS One Star Diver)
Trekking
Timeline
Sales Manager – Bancassurance & Direct Sales
Anadolu Hayat Emeklilik A.Ş.
09.2023 - Current
Assistant Sales Manager- Bancassurance&Retail Sales Management
Anadolu Hayat Emeklilik A.Ş.
09.2020 - 08.2023
Assistant of Chief Audit Executive
Anadolu Hayat Emeklilik A.Ş.
10.2018 - 09.2020
Senior Internal Auditor • Board of Internal Auditors
Anadolu Hayat Emeklilik A.Ş.
08.2009 - 10.2018
Auditor
Price Waterhouse Coopers
09.2008 - 04.2009
Bachelorʼs Degree - International Relations
Middle East Technical University
High School - undefined
Türk Eğitim Vakfı Anadolu Lisesi
Master's Degree - Marketing
Marmara University