ESER ERGÜN
Kadıköy, Istanbul
Summary
A dynamic communication professional with a passion for building relationships and driving impactful projects. Skilled in agency relations, content creation, business development and marketing campaigns. Dedicated to delivering results and fostering innovation.
Overview
6
6
years of professional experience
Work History
International Marketing Specialist for Africa Region
Memorial Healthcare Group
1 2023 - Current
- Increased patient flow through dynamic online and offline marketing in East African countries while leading international B2B business development efforts.
- Developed strong client relationships through consistent communication and attentive service.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Collaborated with internal departments to align marketing campaigns.
- Analyzed marketing data and trends to identify opportunities for improvement.
Sr. Customer Relations Specialist
Ekol Logistics
09.2022 - 12.2022
- Participated in efficient logistics operations and customer relationship management by working directly and effectively with clients such as Loreal and Colgate to ensure timely operations.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Analyzed marketing data and trends to identify opportunities for improvement.
Jr. Business Development Specialist
Enüstkat Interactive
01.2022 - 09.2022
- Boosted agency's client network through strategic marketing initiatives, successfully onboarding national and international brands via direct engagements, and ensuring end-to-end coordination with internal teams for effective project management.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
Assistant Operations Committee
BİM Birleşik Mağazalar A.Ş
10.2020 - 12.2021
- Involved in developing new marketing strategies to increase targets and sales in regional markets.
- Effective reporting and generating data-driven solutions.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Intern Creative Copywriter
Big'n Bold
06.2018 - 08.2018
- Conducted research to identify audience demographics, incorporating collected data into future copy.
- Supported public relations efforts through crafting press releases that garnered positive media coverage for clients.
- Achieved higher conversion rates by writing clear, concise, and action-oriented product descriptions.
- Enhanced email marketing effectiveness by creating personalized, targeted messages for diverse customer segments.
Education
Bachelor of Science - Communication
Galatasaray University
04.2001 -
Bachelor of Science - Communication Studies And Information
Lorraine University
France 04.2001 -
Certification - Sports Communication
Kadir Has University
04.2001 -
Skills
Strategic Planning
Marketing Management
Customer Relations
Data Analysis and Reporting
Communication Skills
Creative Problem Solving
Teamwork
Fluent in English and French
Content Strategy
Copywriting
Timeline
Sr. Customer Relations Specialist
Ekol Logistics
09.2022 - 12.2022
Jr. Business Development Specialist
Enüstkat Interactive
01.2022 - 09.2022
Assistant Operations Committee
BİM Birleşik Mağazalar A.Ş
10.2020 - 12.2021
Intern Creative Copywriter
Big'n Bold
06.2018 - 08.2018
Bachelor of Science - Communication
Galatasaray University
04.2001 -
Bachelor of Science - Communication Studies And Information
Lorraine University
04.2001 -
Certification - Sports Communication
Kadir Has University
04.2001 -
International Marketing Specialist for Africa Region
Memorial Healthcare Group
1 2023 - Current