Ertuğrul Lale

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• In-house AML and Fraud monotring tool (SIRIUS EL) development
• Reduced false positive alerts through effective implementation of risk-based monitoring systems.
• Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
• Collaborated with cross-functional teams to address complex issues arising from financial crimes investigations.
• Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
• Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
• Enhanced team collaboration with regular communication, sharing best practices, and providing feedback on performance.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• FALCON monitoring tool integration

• Improved customer trust by promptly addressing and resolving reported instances of fraud.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
• Maintained detailed records of all detected fraud incidents for future reference and analysis.
• Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
• Enhanced company security with advanced fraud monitoring systems and tools.
• Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
• Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
• Coordinated with law enforcement on high-profile fraud cases, aiding in apprehension of perpetrators.
• Implemented comprehensive fraud awareness program, raising staff vigilance and reducing vulnerability to fraud.
• Improved team's response time to fraud alerts by streamlining communication process.