Ertuğrul Atabey
Field Service Engineer
Ankara
Summary
Knowledgeable Field Service Engineer with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Field Service Engineer
Altium Laboratuvar Cihazları
10.2024 - Current
- Worked with histochemistry and immunohistochemistry systems.
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Service Engineer
Ant Teknik
06.2022 - 10.2024
- Working with pharmaceutical, industrial and commercial laboratories.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested systems, noting issues and completing preventive maintenance.
- Coordinated repairs and maintenance actions for equipments.
- Updated and maintained assigned machines per manufacturer specifications.
Regulatory Affairs Assistant Specialist
Flosteril
02.2021 - 03.2022
- Worked with medical textile products for infection control, industrial safety and surgical solutions.
- Participated in negotiations with regulators during inspections or audits, advocating on behalf of the company''s best interests while respecting agency expectations.
- Worked with governance committees to make and evaluate plans.
- Prepared technical files according ISO 9001 and ISO 13485 standards.
Education
Bahcelor's Degree - Biomedical Engineering
Afyon Kocatepe Üniversitesi
04.2001 - 06.2019
Skills
On-site support
Service documentation
Customer service
Customer management
Troubleshooting and repair
Certification
IQOQ Training- Shimadzu
Timeline
Field Service Engineer
Altium Laboratuvar Cihazları
10.2024 - Current
IQOQ Training- Shimadzu
02-2024
General Service Tasks- Erweka GmbH
07-2023
General Service Training- Thermo Fisher Scientific
11-2022
Field Service Engineer
Ant Teknik
06.2022 - 10.2024
Regulatory Affairs Assistant Specialist
Flosteril
02.2021 - 03.2022
Bahcelor's Degree - Biomedical Engineering
Afyon Kocatepe Üniversitesi
04.2001 - 06.2019