Ertuğrul Gür

Dedicated and results-oriented professional with over a decade of diverse industry experience, specializing in effective communication, customer service, collections, and sales management. In the recent role as a Collection Specialist in the (OB) Assistt (Turk Telekom Project), excelled in handling customer inquiries, disseminating billing information, and resolving billing/payment issues for large corporations. Over the past year, successfully managed a substantial transaction volume of 500 Million Turkish Lira, showcasing effectiveness in overseeing various services, including Mobile, Fixed Line, Internet, and Ancillary Services provided by Türk Telekom.

Proficiency extends to strategic decision support, actively monitoring and reporting on customer activities, contributing valuable insights for informed decision-making within the organization. Additionally, the role involved managing organizational service procedures, overseeing financial communications, and ensuring seamless operations in a dynamic remote work environment.

Solid educational background in Computer Engineering from Atatürk University and practical experience as a Web Content Editor at Atak Media, honed skills in research, composition, and content oversight across diverse media formats.

Fluent in both Turkish (native) and English (professional proficiency), bringing a crucial asset for effective communication and collaboration.

Adept at adapting to remote work, seamlessly integrating into this work model, contributing to projects like Ads Quality Rating at Welocalize and excelling in the (OB) Assistt (Turk Telekom Project) remotely on a full-time basis.