Ertuğ Tekin

Travel Agency

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
• Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
• Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
• Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
• Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
• Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
• Followed up with customers to increase customer service with travel plans.
• Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.

• Travel Agent
• Management, planning, organization and marketing of all travel agency activities of Ankara and Istanbul offices
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Tourism
• Planned, designed, and scheduled phases for large projects.
• Developed and maintained relationships with customers and suppliers through account development.

• Company Overview: Construction and service sector
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• Company Overview: Travel And Tourism Consultancy

• Company Overview: Management and operation of a 25-room boutique hotel.
• Developed and implemented marketing strategies to promote hotel services.
• Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
• Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

• Company Overview: Incoming, Outgoing, Accommodation and hospitality, Flight tickets, Congress Seminar MICE organizations General management, business administration, personnel management, coordination, marketing, budgeting, accounting, financial and fiscal analysis, reporting
• Group or Individual tour planing
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Developed and implemented strategies to maximize customer satisfaction.

• Company Overview: Travel agent and tour operator
• Tour operator from USA to Türkiye and Greece, Blue Voyage sailing tours, cultural tours, wedding and luxury travel, Incentive tours marketing, sales, organization, and management activities

• Company Overview: University
• Part-time lecturer to 1st and 2nd graders in Tourism Management, Accommodation and Hospitality Services, Travel Agency, Tourism Management and Accounting.
• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Created and designed quizzes, tests and projects to assess student knowledge.
• Collaborated with faculty and staff to create meaningful learning experiences.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Company Overview: Travel Agent
• Cultural tour operations in Turkey for American and European visitors
• Provided strategic oversight on major projects ensuring timely completion within budget constraints.

• Professional Tour Guide in English and French
• Continuously updated professional knowledge by participating in relevant workshops, seminars, and industry conferences.
• Conducted thorough research on local history and cultural attractions, expanding personal knowledge base and improving overall tour content.
• Managed large groups effectively during tours, ensuring a smooth and enjoyable experience for all participants.