Ertürk Uğurlu
Labrant And Veterinary Health
Malatya,Turkey
Summary
Kendine ait olan, Uğurlu Yatırım Sanayi Ve Ticaret Ltd.Şti'de kanıtlanmış bir geçmişe sahip, operasyon yönetimi ve personel geliştirme konusunda mükemmel dinamik lider. Bütçe yönetiminde ve güçlü müşteri ilişkilerini teşvik etmede başarı gösterildi, organizasyonel büyümeyi artırdı. Sözlü iletişim becerisine sahip, ekipleri yenilik ve verimliliğe odaklanarak hedefleri aşmaya etkin bir şekilde yönlendiriyor.
Çiftlik Müdürü, çiftlik operasyonlarının sorunsuz ve bütçeler dahilinde çalışmasını sağlamak için malzemeleri, personeli ve yıllık planları koordine etme konusunda yeteneklidir. Yem, gübre, tohum ve yeni hayvancılık siparişi konusunda bilgili. İleri görüşlü ve çalışkan, disiplinli ve azimli bir yaklaşımla.
Büyük hayvanlarda anestezi, cerrahi ve patoloji konularında uzmanlığa sahip son derece başarılı Veteriner Teknisyeni. Sorunsuz evcil hayvan bakımı sağlamak ve olağanüstü hizmeti teşvik etmek için sahiplerle güçlü bir ilişki kurmanın kanıtlanmış geçmişi.
Çiftlik ekipmanları ve makineleri hakkında bilgili ve rutin bakım ve onarım yapabilen güvenilir çalışan. Çiftlik hayvanlarını besleme, sulama ve egzersiz yapma konusunda yetenekli.
Tarım İşçisi, çeşitli hava koşullarında görevleri yerine getirmeye alışkındır. Çiftlikler için toprağı işleme, tohumlama ve sulama sistemlerinde uzman. Büyük çiftlik hayvanlarının durumu hakkında yüz yüze tartışmalar için iyi gelişmiş beceriler. Çiftlik ekipmanlarını çalıştırma, hayvan yaralanmalarını tedavi etme ve problem çözme konusunda son derece bilgili.
Overview
13
13
years of professional experience
2
2
Languages
Work History
General Manager
Uğurlu Yatırım Sanayi Ve Ticaret Ltd.sti
12.2016 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Farm Manager
Uğurlu Yatırım Sanayi Ve Ticaret Ltd.sti
02.2016 - Current
- Led team of 4 skilled and unskilled farm personnel.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
- Enhanced crop yield by implementing effective irrigation and fertilization techniques.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Fostered a positive work culture that motivated employees to excel in their roles while also reducing turnover rates.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Inspected and repaired equipment for livestock and crop management.
- Set and improved standard operating procedures to oversee stock management, pond maintenance, and feeding schedules.
- Recorded numbers and types of fish or shellfish reared, harvested and shipped.
- Hired new ranch hands and livestock handlers seasonally.
Customer Service Supervisor
Vatan Computer
10.2015 - 12.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Supervisor
Call Center Customer Representative
12.2011 - 12.2013
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Coordinated with other departments to ensure seamless customer experience.
- Developed knowledge base for customer service reps, reducing resolution time.
- Enhanced communication skills of team members, providing advanced training and workshops.
Education
Associate's Degree In Laboratory And Veterinary He - Veterinary Science
Atatürk Universty
Erzurum08.2022
Associate Of Business Administration - Business Administration And Management
Anadolu Universty
Eskisehir09.2011
Skills
Operations management
Timeline
General Manager
Uğurlu Yatırım Sanayi Ve Ticaret Ltd.sti
12.2016 - Current
Farm Manager
Uğurlu Yatırım Sanayi Ve Ticaret Ltd.sti
02.2016 - Current
Customer Service Supervisor
Vatan Computer
10.2015 - 12.2016
Customer Service Supervisor
Call Center Customer Representative
12.2011 - 12.2013
Associate's Degree In Laboratory And Veterinary He - Veterinary Science
Atatürk Universty
Associate Of Business Administration - Business Administration And Management
Anadolu Universty
Similar Profiles
JUWON FAROMOHJUWON FAROMOH
CEO at CLINK DANISMANLIK ITHALAT VE IHRACAT SANAYI VE TICARET LIMITED SIRKETICEO at CLINK DANISMANLIK ITHALAT VE IHRACAT SANAYI VE TICARET LIMITED SIRKETI
Kaan BistrenKaan Bistren
Purchasing Intern at Yayla Agro Gıda Sanayi Ve Ticaret A.Ş.Purchasing Intern at Yayla Agro Gıda Sanayi Ve Ticaret A.Ş.
EDİP ANILIROĞLUEDİP ANILIROĞLU
Project & Business Development Manager at Rönesans Çelik Yapı Sanayi ve Ticaret A.Ş.Project & Business Development Manager at Rönesans Çelik Yapı Sanayi ve Ticaret A.Ş.