Ersin Yasar
Airline Collaborations Specialist
Istanbul,Turkey
Summary
Experienced Airline Collaboration and Revenue Control Specialist with over 9 years in the aviation and technology sectors. Background in computer engineering combined with strong operational and administrative skills supporting airline partnerships. Proven expertise in IATA relations, BSP, interline and codeshare settlements, GDS systems, stakeholder management, and ID staff ticketing. Committed to delivering operational efficiency and smooth partner onboarding while maintaining high service standards.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Airline Collaboration Specialist
Pegasus Airlines
11.2024 - Current
- Lead collaboration efforts with international airline partners ensuring seamless integration and operations.
- Manage ID staff ticketing processes and resolve technical or operational issues.
- Support implementation of automation processes and internal system enhancements.
- Coordinate with internal stakeholders (finance, legal, IT) to address partner and project requirements.
- Monitor file exchanges and report anomalies to support billing accuracy and SLA targets.
Revenue Control Specialist
Pegasus Airlines
02.2020 - 11.2024
- Managed financial and settlement processes with IATA BSP and interline codeshare partners.
- Oversaw technical integrations and system health for interline settlement and revenue control.
- Collaborated with internal departments and external airline partners to ensure accurate and timely reconciliation.
- Handled disputes, partner communications, and end-of-month financial reporting related to settlements.
GDS Help Desk Specialist
Pegasus Airlines
01.2018 - 02.2020
- Provided technical support on GDS systems to agencies worldwide.
- Solved issues related to ticketing, pricing, and check-in; processed passenger manifests.
- Handled technical message queues and collaborated with operational teams for smooth resolution.
Junior Developer (Internship)
IXLarge
08.2016 - 09.2016
- Consistently met project deadlines while maintaining high-quality deliverables, contributing to overall team success.
- Implemented best practices in code quality, ensuring maintainability and readability of software projects.
- Provided valuable input during team meetings, sharing ideas for new features or enhancements based on user feedback.
- Troubleshot and resolved technical issues, improving site reliability and functionality.
Customer Representative
Webhelp
08.2015 - 07.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Education
Bachelor of Science - Computer Science
Technical University of Varna
Varna, Bulgaria 04.2001 -
Skills
SOFT SKILLS
- Cross-functional Communication
- Analytical Thinking & Problem Solving
- Process Optimization & Automation
- Project & Time Management
- Stakeholder Collaboration
- Customer Relationship Management
TECHNICAL SKILLS
- IATA BSP & Interline Settlement
- GDS Systems (Amadeus, Sabre)
- ID Staff Ticketing Systems
- Networking Protocols
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Windows & Linux OS
- Photoshop (basic)
Timeline
Airline Collaboration Specialist
Pegasus Airlines
11.2024 - Current
Revenue Control Specialist
Pegasus Airlines
02.2020 - 11.2024
GDS Help Desk Specialist
Pegasus Airlines
01.2018 - 02.2020
Junior Developer (Internship)
IXLarge
08.2016 - 09.2016
Customer Representative
Webhelp
08.2015 - 07.2016
Bachelor of Science - Computer Science
Technical University of Varna
04.2001 -