Ersin SADEDOGAN
International Airport Information And Switchboard Officer
Antalya/Gazipasa
Summary
I am Ersin, I was born on July 29, 1998 in Turkey. I have always worked on the computer until now. I have worked in customer-oriented jobs and in jobs that require teamwork. In my current active job, I am responsible for the switchboard telephone line. I represent the airport company on behalf of the passengers at an international airport. I am someone who cares about my personal development and has a professional approach. I love discipline and time management.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Airport Operations Officer
TAV Holding
04.2023 - Current
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Addressed customer complaints promptly and professionally, finding effective solutions that balanced both passenger satisfaction and operational needs.
- Improved information dissemination by streamlining internal communication processes.
- Excellent communication skills, both verbal and written.
- Talking to passengers on the switchboard phone and communicating clearly with them. Answering their questions or alleviating their concerns.
Social Media Marketer
Own Business
12.2020 - 04.2023
- Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Created content strategies for digital media.
- Enhanced customer satisfaction by resolving messaging-related issues promptly and effectively.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Nurse
Yaşam Hastaneleri
10.2019 - 11.2020
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
Education
High School Diploma -
Anadolu Hospitals Nurse High School
Antalya/Gazipasa/Turkey 04.2001 -
Skills
Time management expertise
Timeline
Airport Operations Officer
TAV Holding
04.2023 - Current
Social Media Marketer
Own Business
12.2020 - 04.2023
Nurse
Yaşam Hastaneleri
10.2019 - 11.2020
High School Diploma -
Anadolu Hospitals Nurse High School
04.2001 -