Ersin SADEDOGAN
International Airport Information And Switchboard Officer
Antalya/Gazipasa
Summary
I am Ersin, I was born on July 29, 1998 in Turkey. I have always worked on the computer until now. I have worked in customer-oriented jobs and in jobs that require teamwork. In my current active job, I am responsible for the switchboard telephone line. I represent the airport company on behalf of the passengers at an international airport. I am someone who cares about my personal development and has a professional approach. I love discipline and time management.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Airport Operations Officer
TAV Holding
04.2023 - Current
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Addressed customer complaints promptly and professionally, finding effective solutions that balanced both passenger satisfaction and operational needs.
- Improved information dissemination by streamlining internal communication processes.
- Excellent communication skills, both verbal and written.
- Talking to passengers on the switchboard phone and communicating clearly with them. Answering their questions or alleviating their concerns.
Social Media Marketer
Own Business
12.2020 - 04.2023
- Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Created content strategies for digital media.
- Enhanced customer satisfaction by resolving messaging-related issues promptly and effectively.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Nurse
Yaşam Hastaneleri
10.2019 - 11.2020
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
Education
High School Diploma -
Anadolu Hospitals Nurse High School
Antalya/Gazipasa/Turkey 04.2001 -
Skills
Time management expertise
Flight scheduling expertise
Passenger Services Coordination
Communication and Coordination
User Experience
Inbound Call Management
Order Management
Customer Focus
Call Management
MS Office, Adobe Photoshop, Discord Channel Management, AutoCAD, Keyboard Skills
Timeline
Airport Operations Officer
TAV Holding
04.2023 - Current
Social Media Marketer
Own Business
12.2020 - 04.2023
Nurse
Yaşam Hastaneleri
10.2019 - 11.2020
High School Diploma -
Anadolu Hospitals Nurse High School
04.2001 -