Ersin Çelik
Sales And Support Manager
İzmir
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Manager, Sales and Customer Support
Raca Techology
İstanbul
2019.12 - Current
- Engaged with customers to build rapport and loyalty.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Sales Consultant
Turkcell
Balıkesir
2018.09 - 2018.11
- Provided sales and customer service assistance to walk-in traffic
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
Bachelor of Administrative Studies - Business Administration
Anotalian University
Eskişehir 2009.09 - 2014.06
Skills
Project Management
Verbal and written communication
Operations management
Timeline
Manager, Sales and Customer Support
Raca Techology
2019.12 - Current
Sales Consultant
Turkcell
2018.09 - 2018.11
Bachelor of Administrative Studies - Business Administration
Anotalian University
2009.09 - 2014.06