Erman Colakoglu
Receptionist
Istanbul
Summary
Reliable well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Sheraton Istanbul City Center
02.2023 - 04.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Completed all tasks in compliance with company policies and procedures.
Bell Attendant
Sheraton Istanbul City Center
03.2020 - 03.2023
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
Bell Attendant
The Grand Tarabya
06.2019 - 03.2020
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Explained important features of guest rooms to travelers.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Opened doors and transported luggage for customers with care and efficiency.
Education
High School Diploma -
Vehbi Koc Vakfı
Istanbul, Turkey 04.2001 -
Degree - Tourism Management
Anadolu University
Eskişehir, Turkey 04.2001 -
Associate Degree - Tourism And Hotel Management
Nisantasi University
Istanbul, Turkey 04.2001 -
Skills
- Opera PMS
- Micros
- Microsoft Office
- Concierge services
- Task Prioritization
- Guest Relations
Timeline
Front Desk Receptionist
Sheraton Istanbul City Center
02.2023 - 04.2024
Bell Attendant
Sheraton Istanbul City Center
03.2020 - 03.2023
Bell Attendant
The Grand Tarabya
06.2019 - 03.2020
High School Diploma -
Vehbi Koc Vakfı
04.2001 -
Degree - Tourism Management
Anadolu University
04.2001 -
Associate Degree - Tourism And Hotel Management
Nisantasi University
04.2001 -