Summary
Overview
Work History
Education
Skills
Personal Information
Achievements &Projects
Courses Seminars
Teaching Experiences
Scientific Articles & Conferences
Computer Skills
Driver License Category
Personal Characteristics
Interests
Seniority In Company
Timeline
Generic
Erkan TÜRKER

Erkan TÜRKER

After Sales Technical Support Supervisor
NİLÜFER

Summary

As an experienced professional in the automotive industry, I have spent 17 years honing my skills in production, R&D and aftersales. My passion for this dynamic and ever-evolving field has led me to complete a PhD program in Automotive Engineering at Uludag University.

Throughout my career, I have had the opportunity to work with top brands(Fiat, Alfa Romeo and Jeep), gaining valuable knowledge and expertise in various aspects of the automotive industry. From designing and manufacturing vehicles to ensuring exceptional customer satisfaction in aftersales services, I have consistently strived for excellence in every role I have taken on.

My strong background in engineering, combined with my hands-on experience in the automotive industry, has equipped me with a deep understanding of the technical and operational aspects of this sector. I am constantly seeking new challenges and opportunities to enhance my skills and knowledge, and I am always eager to take on new projects that push the boundaries of innovation.

In addition to my technical skills, I am a strong leader and team player, with a proven track record of effectively managing cross-functional teams and driving successful projects to completion. I am also an effective communicator, able to build strong relationships with colleagues, clients, and stakeholders at all levels.

Overview

19
19
years of professional experience
19
19
years of post-secondary education
2
2
Languages

Work History

Aftersales Technical Support Supervisor

TOFAŞ
11.2019 - Current
  • Provide remote or on-site technical support for unresolved service issues.
  • Prepare technical bulletins to inform service centers and support joint technical interventions.
  • Organize and report regional product quality and technical review meetings to ensure standardized service practices.
  • Monitor the technical development of service personnel within the assigned region.
  • Conduct or coordinate on-site and factory-level vehicle inspections as part of product quality improvement efforts.
  • Support technical aspects of after-sales transformation projects and prepare related documentation.
  • Investigate service-related warranty and cost issues, and evaluate critical parts prior to warranty decisions.
  • Audit mechanical, body, paint, and battery equipment and processes at authorized dealers and service centers.
  • Provide technical approval and support for equivalent parts and accessories applications.
  • Respond to technical inspection requests from customer relations and legal departments by inspecting vehicles and preparing reports.
  • Play an active role in resolving customer complaints promptly, including direct technical communication with customers when necessary.

Powertrain Integration PR -356 Sedan/HB/SW

TOFAŞ
12.2016 - 11.2019

Fiat Egea/Tipo model powertrain integration projects;

1.4 MPI Gasoline , 1.4 Tjet Gasoline and GPL, 1.6 E-Torq Gasoline , 1.3 Mjet Diesel, 1.6 Mjet Diesel, 1.0 GSE Gasoline, 1.5 GSE MHEV engines and manual, automatic and dual clucth trasmissions integration projects. Euro 5 , Euro 6B and Euro 6D exhaust emission transitions projects.

Powertrain Integration Specialist -356 Sedan/HB/SW

TOFAŞ
02.2015 - 12.2016

Tofaş Academy-Aftersales Technical Development Specialist

TOFAŞ
01.2011 - 01.2015
  • Technical Trainer of all FCA models for engine, gearbox, electronics and diagnosis

Body Shop Production Team Leader and Body Shop WCM responsible

TOFAŞ
01.2008 - 01.2011

Production Engineer-(CNC Machines Responsible)

Durmazlar Makina
01.2007 - 01.2008

Project&Design Engineer

NBR Makina
01.2006 - 01.2007

Education

PhD. - Automotive Engineering

Uludag University
01.2014 - 01.2023

Msc. - Automotive Engineering

Uludag University &Polito
01.2011 - 01.2013

Mechanical Engineering - undefined

Osmangazi University
01.2001 - 01.2005

Cumhuriyet High School - Science

Cumhuriyet High School
01.1996 - 01.2000

Skills

  • Microsoft Office
  • AutoCAD
  • Solidworks
  • Solid Edge
  • Witech (Stellantis After Sales Tool)
  • Catia
  • Matlab/Simulink
  • Dianalyzer (Stellantis Engineering Tool-FCA)
  • CDA (Chrysler Diagnostic App)
  • Team Viewer Remote Support

Personal Information

  • Date of Birth: 05/18/83
  • Nationality: TC

Achievements &Projects

  • Egea Sedan/HB/SW powertrain integration projects.
  • Range extender project for the PhD thesis
  • Best Internal Trainer of the Year- Internal Combustion Engines- Tofaş Academy
  • Fiat Freemont technical launch for the technical services
  • 500L technical launch and training
  • Grand Cherokee (WK2), Cherokee (KL) and Renegade technical launch and training for the Jeep dealers
  • 500X technical launch and training for the Fiat dealers and technical services.
  • Best Major Kaizen of 2009 in Tofaş. (Non Value Added Act elimination)

Courses Seminars

  • Vehicle Fire Investigation - PARK LODGE INTERNATIONAL LIMITED
  • Live Working for Qualified Electricians for HV Systems in Motor Vehicles (3E Certification)-TUVSUD
  • High Voltage System in Vehicle (2E Certification)-TUVSUD
  • Triz - Tofaş Academy
  • Cost Engineering Process - Tofaş Academy
  • Jeep Grand Cherokee Train The Trainer - Mirafiori Training Academy
  • Jeep Cherokee Train The Trainer - Mirafiori Training Academy
  • Jeep Renegade Train The Trainer - Mirafiori Training Academy
  • Engine&Transmission Oil Technologies - Opar Olio
  • Visionary Training - Tofaş Academy
  • Advanced Driving Techniques - Autodrom
  • Team Management - Tofaş Academy
  • Tranactional Analysis - Humanplus
  • Battery Production Process - İnci Akü Factory
  • Tyre Production Process - Pirelli Factory
  • Automotive Network&Data Buses - Tofaş Academy
  • Doblo 1.4 Tjet CNG Application - Tofaş R&D
  • Facilitation Training - Tofaş Academy
  • CODEP – Tofaş Academy
  • İntellectual Property Rights and Patent – Tofaş Academy
  • Office Kaizen - Tofaş Academy
  • MIRA Technology Day - MIRA
  • Change Management – Tofaş Academy
  • OHSAS 18001: Safety Management System - Tofaş Academy
  • Train The Trainer - Dale Carnegie
  • Geometrical Tolerancing Training - Tofaş Academy
  • Apparatus and Fixture Design - Tofaş Academy
  • GRID - Tofaş Academy
  • English Presentation Techniques - Tofaş Academy
  • Criticism Culture and Feedback Conference
  • Take Criticism And Do Criticism - Tofaş Academy

Teaching Experiences

  • Hybrid Vehicle Technologies Lecture-Antalya Akdeniz University- Bsc.Mechanical Engineering Students-2023
  • Hybrid Vehicle Technologies Lecture- Istanbul Gedik University- Msc.Mechatronics Engineering Students- 2023
  • Vehicle Dynamics Lecture- Bursa Uludag University- Bsc. Automotive Engineering Students- 2014-2015
  • Internal Combustion Engines Training - Tofaş Academy- Tofaş Employees- 2015- Present

Scientific Articles & Conferences


  • Estimation of Energy Management Strategy Using Neural-Network-Based Surrogate Model for Range Extended Vehicle-Applied Sciences-2022
  • Application of Artificial Neural Networks in the Range Extender Engine Application and Integration in Electric Vehicles- International 11th Automotive Technologies Congress-Bursa-2024
  • Range Extender Engine Application and Integration in Electric Vehicle -3rd International Anatolian Congress-Kayseri-2022

Computer Skills

  • Microsoft Office
  • AutoCAD
  • Solidworks
  • Solid Edge
  • Witech (Stellantis After Sales Tool)
  • Catia
  • Matlab/Simulink
  • Dianalyzer (Stellantis Engineering Tool-FCA)
  • CDA (Chrysler Diagnostic App.)
  • Team Viewer Remote Support

Driver License Category

B (Aktif)

Personal Characteristics

  • Successful at team works
  • Good human relationships
  • Quick learning and analyzing
  • Result oriented
  • Good communication and planning skills
  • Ability to think analytically
  • Decision and problem solving skills

Interests

Electro guitar and piano
Fitness
Formula 1
Researching new technologies

Seniority In Company

17 years

Timeline

Aftersales Technical Support Supervisor

TOFAŞ
11.2019 - Current

Powertrain Integration PR -356 Sedan/HB/SW

TOFAŞ
12.2016 - 11.2019

Powertrain Integration Specialist -356 Sedan/HB/SW

TOFAŞ
02.2015 - 12.2016

PhD. - Automotive Engineering

Uludag University
01.2014 - 01.2023

Tofaş Academy-Aftersales Technical Development Specialist

TOFAŞ
01.2011 - 01.2015

Msc. - Automotive Engineering

Uludag University &Polito
01.2011 - 01.2013

Body Shop Production Team Leader and Body Shop WCM responsible

TOFAŞ
01.2008 - 01.2011

Production Engineer-(CNC Machines Responsible)

Durmazlar Makina
01.2007 - 01.2008

Project&Design Engineer

NBR Makina
01.2006 - 01.2007

Mechanical Engineering - undefined

Osmangazi University
01.2001 - 01.2005

Cumhuriyet High School - Science

Cumhuriyet High School
01.1996 - 01.2000
Erkan TÜRKERAfter Sales Technical Support Supervisor