Erhan Uslu

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations. Developed and implemented strategies to increase sales and profitability.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Obtained the necessary licensing and maintain compliance with laws and regulations.
• Handled the upkeep of the property itself and to manage financial performance through budgeting, revenue management.
• Streamlined operational processes for improved efficiency and cost reduction.
• Managed all sales and marketing operations, responsible for the overall business operation.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

• Developed and implemented sales processes for sales teams, specialists and other representatives.
• Researched and analyzed data to create sales forecasts.
• Collaborated with other departments and upper management to identify business goals.
• Recruited, hired and trained staff. Identifed customers and sales opportunities by analyzing sales data and consumer trends.
• Created and managed automation tools to increase sales process efficiency.
• Implemented and managed CRM tools to maximize opportunities and customer relationships

• Ensured all operations are carried on in an appropriate, cost effective way.
• Improved operational management systems, processes and best practices.
• Managed budgets and forecasts. Developed and implement strategies for growing the business.
• Examine financial data and use them to improve profitability.
Supervised operations staff and kept employees compliant with company policies and procedures.

• Find ways to increase quality of guest service.
• Facilitated smooth collaboration between departments through clear communication channels.
• Analyzed and reported on key performance metrics to senior management.

• Ensured operational efficiencies by overseeing all departments and staff on property
• Work collaboratively with all department managers to make sure operations are running smoothly and assign department heads to help manage the hotel.
• Created a work schedule, hired new employees, trained staff are all duties.
• Reviewed employee behavior, appearance and performance and conducted weekly meetings to ensure that all departments are in working order.
• Part of the executive committee tasked with ensured brand standards were adhered to and service levels were exceeded.
• Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning.
• Monitored the accounts receivable, accounts payable, and purchase requisitions of each hotel department.

• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Created, prepared, and delivered reports to various departments.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Coached employees through day-to-day work and complex problems.

• Balanced daily cash transactions, accurately maintaining financial records for the front office department.
• Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
• Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
• Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
• Ensured accurate billing procedures were followed consistently by front desk staff members.
• Supervised payroll corrections for accuracy and duplications.

• Posted room charges and taxes to guest accounts.
• Processed guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transferred charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• Verified that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.