Erhan Uslu
Hospitality Professional
Antalya
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
OMC Club Aqua Plaza Hotel
02.2025 - 06.2025
- Managing day-to-day operations, delegating roles and responsibilities to teams driving performance towards business goals. Tracking and assessing the performance of teams. Managing timelines for successful and timely delivery of duties. Developing and justifying vertical-specific budgets. Overseeing resource allocation while maintaining budgetary control. Enforcing business policies, procedures, and processes ensuring adherence to legal and administrative guidelines. Resolving internal and external conflicts through mediation. Forging deals with internal and external partners
Co-Founder
Berry Bella Hotel
10.2022 - 02.2025
- To obtain the necessary licensing and maintain compliance with laws and regulations, to handle the upkeep of the property itself, and to manage financial performance through budgeting, revenue management, to manage all sales and marketing operations, responsible for the overall business operations of the hotel. To employ hotel staff to handle specific tasks and oversee recruitment efforts, stay current with emerging hotel trends, and ensure that individual departments have everything to need. To meet customer expectations and better manage reputation on a strategic level. To compete with rival properties and to handle marketing efforts to handle advertising and distribution.
Senior Sales Operations Manager
Prince Holding
06.2022 - 09.2022
- Developing and implementing sales processes for sales teams, specialists and other representatives. Researching and analyzing data to create sales forecasts. Collaborating with other departments and upper management to identify business goals. Recruiting, hiring and training staff. Identifying customers and sales opportunities by analyzing sales data and consumer trends. Creating and managing automation tools to increase sales process efficiency. Implementing and manage CRM tools to maximize opportunities and customer relationships.
Operations Manager
Martı Hotels & Marinas
03.2021 - 04.2022
- Ensure all operations are carried on in an appropriate, costeffective way. Improve operational management systems, processes and best practices. Help the organization's processes remain legally compliant. Formulate strategic and operational objectives. Examine financial data and use them to improve profitability. Manage budgets and forecasts. Liaise with the marketing staff to develop and implement strategies for growing the business. Recruit, train and supervise staff. Find ways to increase quality of guest service
Director Of Operations
IP Hotels
02.2016 - 02.2019
- Ensured operational efficiencies by overseeing all departments and staff on property Work collaboratively with all department managers to make sure operations are running smoothly Assign department heads to help manage the hotel. Creating a work schedule, hiring new employees, training staff are all duties. Reviewing employee behavior, appearance and performance. Conducting weekly meetings to ensure that all departments are in working order. Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded. Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning. Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department.
Front Office Manager
IP Hotels
02.2013 - 02.2016
- Coordinate solutions quickly when guests experience problems working with other departments. Train, supervise and support office staff, including receptionists, and call center agents Schedule shifts. Ensure timely and accurate guest service. Handle complaints and specific customers requests. Troubleshoot emergencies. Monitor stock and order office supplies. Ensure proper mail distribution. Prepare and monitor office budget. Keep updated records of office expenses and costs
Assistant Front Office Manager
IP Hotels
03.2011 - 02.2013
- Process invoices, post checks to vendors and distribute employee checks. Reconcile accounts. Balance the cash drawer and log receipts. Investigate and resolve out-of-balance accounts. Keep accurate financial records and ledgers. Help prepare for forecasts and audits.
Night Auditor
Hilton Worldwide Hotels
04.2010 - 02.2011
- Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system.
Business Management Training
Marriott International, Inc.
02.2007 - 02.2009
- Understanding the present situation of the hotel and developing strategies for improving. Learning to provide reports on status as per the requirement of the organization, this has to be done on a regular basis. Studying the feedback on customer satisfaction and giving a report on these results so that necessary suggestions can be made on improving the guest satisfaction. Understanding the organizational protocols so that follow up all these rules
Education
Bachelor's degree - Tourism and Travel Services Management
Sitki Kocman Mugla Universitesi
Mugla, Turkey06-2005
No Degree - Business Administration
Veszprémi University
Hungary 04.2001 -
Skills
Administrative skills
References
- Tolga, BARIŞ, Sales & Marketing Manager, 0533 203 73 90, Limak Hotels
- Çağlar, YENDİ, Marketing & Advertising Manager, 0530 526 67 48, Pegas Touristik
- Gizem, MOĞULKANLI, Human Resources Manager, 0531 799 52 48, Prime Beach Hotel
- Ahmet, SARIKAYA, Sales & Marketing Manager, 0545 810 79 99, NG Hotels
- İbrahim, TOSUN, Sales & Marketing Director 0555 821 41 90, Gloria Hotels & Resorts
Interests
OUTDOOR SKILLS OVERVIEW, Sailing ( Amateur Seaman's Certificate / For Skippering Recreational Boats Marine and Internal Waters / STCW 78/95 License / Bare Boats Marine and International Waters), Mountaineering (AKUT / Search and Rescue Association / 2016-2018), Wilderness survival, Snow Camping (AKUT / Search and Rescue Association / 2016-2018), Route Finding/Orienteering (AKUT / Search and Rescue Association / 2016-2018), Backpacking ( Since 2006 Hungary, Slovakia, Austria, Germany, Holland, Belgium, Ukraine, Russia, USA, Singapore), Road and off-road cycling (Velomaris Cycling Team), Since 2014 I was spending my spare time with outdoor sports While I was doing , I always had a chance to explore it with a group Hiking up a mountain, camping or doing a sport-related activity will require you to work in a team Many companies also promote outdoor team building as it can motivate employees As you come in contact with other people, specific behaviour can be developed It's important to learn how to act in front of a large crowd or work together with a team These are some of the things that can be developed when you engage in activities that require you to work with others Problem-solving techniques, cooperation, teamwork and the values of sharing are some of the things that are learned, I simply love to “play bikes” and believe the most joy and progression in mountain biking is found in a community We made a sponsorship agreement between IP Hotels which I previously managed and Tolga Gök Who is co-founded Velomaris Cyling Team in 2018 to create what I dreamed of being a part of a community of local team racers who mentor and promote each other The teams first year exceeded all expectations and is rolling into the thirth year with a ton of momentum, I have been dealing with sailing for about two years It is a challenging sport that can give me a hundred different sensations Besides sailing is just a hobby, I also have many experience and licences in this fiel
Timeline
General Manager
OMC Club Aqua Plaza Hotel
02.2025 - 06.2025
Co-Founder
Berry Bella Hotel
10.2022 - 02.2025
Senior Sales Operations Manager
Prince Holding
06.2022 - 09.2022
Operations Manager
Martı Hotels & Marinas
03.2021 - 04.2022
Director Of Operations
IP Hotels
02.2016 - 02.2019
Front Office Manager
IP Hotels
02.2013 - 02.2016
Assistant Front Office Manager
IP Hotels
03.2011 - 02.2013
Night Auditor
Hilton Worldwide Hotels
04.2010 - 02.2011
Business Management Training
Marriott International, Inc.
02.2007 - 02.2009
No Degree - Business Administration
Veszprémi University
04.2001 -
Bachelor's degree - Tourism and Travel Services Management
Sitki Kocman Mugla Universitesi