Eren Arslan
IT Manager
Adana,01
Summary
Competent and organized systems administrator with a proven ability to support the day-to-day operations of an IT department and its business IT systems. Possesses extensive knowledge of servers and network services, as well as strong technical support skills. Well-mannered, articulate, and capable of serving as a point of contact for colleagues and external clients. With 15 years of IT experience across diverse industries, seeks a managerial position in a demanding and innovative international company.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
IT Manager
TECNICAS REUNIDAS
2021.10 - Current
- As the Information Technology Manager for a petrochemical facility construction project, I led the design and implementation of the IT infrastructure, including network setup and security
- My role involved providing technical support and troubleshooting to maintain smooth operations
- I managed and secured project data, ensuring its integrity and accessibility
- Additionally, I handled vendor relationships and managed the IT budget to optimize costs and resources
- I trained site personnel on IT tools and ensured all systems complied with industry standards and cybersecurity protocols.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT System Administrator
ANAGOLD MADENCILIK
2018.03 - 2021.10
- I oversaw projects, contracts, and purchasing processes while managing hardware and software installations
- Ensuring integrity across environments, I supervised the server room, handled Windows server operations, and maintained network infrastructure
- Notably, I achieved top rankings in Customer Satisfaction Surveys for two years
- My role extended to IT inventory management, analyzing projects, and providing support for SAP and Office 365
- I led projects, including mergers, IT infrastructure deployment, and stock inventory optimization
- Notable achievements include creating department sites on SharePoint Online and upgrading systems from Windows 8 to 10
- Additionally, I managed Internet Traffic Logs and implemented e-solutions on SAP.
IT System Administrator
ANIT GÜMRÜK MÜŞAVİRLİĞİ
2016.01 - 2018.02
- Managed the installation and upkeep of server and network devices, provided end-user support for over 75 Windows computers, and reduced equipment costs by 20% through vendor collaboration.
- Played a key role in restructuring the system room and establishing ISO 27001-compliant procedures and risk analysis.
Consultant - System Support Specialist
Eren Arslan
2012.11 - 2015.10
- Specialized in installing and managing server and network devices for client organizations.
- Delivered effective end-user support, ensuring seamless system operations and user experience for consulting clients.
Help-Desk Administrator
Probil
2010.11 - 2012.10
- Analyzed user demands and provided solutions, maintaining ITIL v3 compliance.
- Delivered technical support for PC hardware and software via phone and help desk.
- Renewed company computers, tested, and updated operating systems.
Provided on-site and remote help desk support to 400+ users and 2 off-site branches. - Coordinated with the global IT service center and external suppliers.
Oversaw Windows OS upgrades, including application tests and 24/7 system monitoring.
Help-Desk Specialist
Destek A.S.
2009.06 - 2010.03
- Acted as the first point of contact for technical assistance, prioritizing and resolving customer issues.
- Renewed company computers and upgraded software and hardware to Windows 7.
- Analyzed technical issues and optimized solutions while managing network, server, and workstation performance.
- Installed, modified, and repaired computer hardware and peripherals.
- Monitored system performance, used ticket tracking for help desk activities, and managed software licenses and assets.
- Documented procedures, created training manuals, and maintained accurate hardware and software inventory.
Assistant of System Support Specialist
Bılsa
2008.10 - 2009.06
- Managed, updated, and backed up 2,000 websites.
- Utilized strong analytical, time management, and troubleshooting skills to identify improvements and ensure effective delivery.
- Demonstrated excellent phone etiquette, professionalism, and interpersonal skills.
Education
Master’s program in Management Information Systems (MIS) -
University of Istanbul Bilgi
Skills
- IT Management: Software and hardware management, SAP, system backup/recovery, and IT budget management.
- Technical Support: Customer support, troubleshooting, and help desk software.
- Virtualization & Environments: VMWare, Active Directory, Windows Server, MS O365.
- Network & Security: Network design, administration, and information security.
- Organizational Skills: Strong communication, multitasking, and leadership.
Websites
Certification
Information Security Management Systems Auditor/Lead Auditor (IS0/IEC 27001)
Jobtitle
IT Manager
References
- Ibrahim Fil, Anagold Madencilik IT Manager, +90 532 478 0195
- Erdinç Uğur, IZSAM Automation General Manager, +90 537 912 3123
- Murat Razlık, Ferrero Sr. Project Engineer, +49 152 59398010
- Eren Gegin, Dubai Gold & Commodities Exchange Director of Clearing and Risk, +971 50 102 3457
- Ignacio Acero Ocerin, Tecnicas Reunidas Network Operations Manager, +34 676 875 302
Projects
Fleet Management System, Implemented first time in Turkey from start till end. This system minimizes loss time during shift changes and increasing production rate. Successfully handled both IT & Network Infrastructure from commissioning period to live version. Plant & Maintenance Infrastructure System, Industrial Plant project, 6th of its kind in the world. Accelerates project delivery and improves asset performance for the whole plant. Successfully delivered installation of servers, built program, and set it on live version.
Additional Information
- Fleet Management System Project: Led the implementation of Turkey's first Fleet Management System, reducing shift change downtime and boosting production. Managed IT and network infrastructure from commissioning to live deployment.
- Plant & Maintenance Infrastructure System Project: Contributed to the 6th global mining plant of its kind, enhancing project delivery and asset performance. Successfully installed servers, developed the program, and transitioned it to a live environment, crucial for plant automation.
Timeline
IT Manager
TECNICAS REUNIDAS
2021.10 - Current
IT System Administrator
ANAGOLD MADENCILIK
2018.03 - 2021.10
IT System Administrator
ANIT GÜMRÜK MÜŞAVİRLİĞİ
2016.01 - 2018.02
Consultant - System Support Specialist
Eren Arslan
2012.11 - 2015.10
Help-Desk Administrator
Probil
2010.11 - 2012.10
Help-Desk Specialist
Destek A.S.
2009.06 - 2010.03
Assistant of System Support Specialist
Bılsa
2008.10 - 2009.06
Master’s program in Management Information Systems (MIS) -
University of Istanbul Bilgi
Information Security Management Systems Auditor/Lead Auditor (IS0/IEC 27001)
ITIL 4 Foundation CPD
AWS Certified Solutions Architect – Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
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