Eren Küçük
Ankara
Summary
Dynamic and versatile professional with a proven track record in customer service excellence and cash handling expertise, demonstrated during my tenure at Koton. Skilled in creating engaging learning environments as both an Italian and English teacher, and fostering positive customer interactions as a Barista at Cacao Reserve. Achieved consistent positive feedback through exceptional time management skills and reliability, enhancing customer satisfaction and loyalty.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
Languages
Work History
Cashier
Koton
08.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed rapport and fostered brand loyalty by offering personalized service.
Italian Teacher
Remote
01.2023 - Current
- Utilized multimedia tools such as videos, music, and websites to diversify instruction methods and cater to different learning preferences.
- Coordinated a successful after-school Italian club where students could practice conversational skills in a relaxed setting.
- Organized extracurricular activities such as field trips and cultural events to enhance students'' understanding of Italian culture.
- Conducted oral proficiency assessments to evaluate students'' speaking abilities accurately, informing instructional modifications as needed.
- Assessed student progress regularly through quizzes, tests, and individual evaluations, providing feedback for improvement.
- Provided personalized tutoring sessions for struggling students, leading to noticeable improvements in their performance.
- Fostered a positive learning environment by establishing clear expectations and consistently enforcing classroom rules.
English Teacher
Remote
01.2020 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Created and implemented activities to foster critical thinking skills of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Prepared comprehensive English curriculum for multiple classes.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Barista
Cacao Reserve
07.2023 - 09.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Bachelor of Literature - Italian Language And Literature
Ankara University
Ankara 04.2001 -
Skills
Time management skills
Product restocking
Drawer balancing
Returns processing
Customer service excellence
Cleaning and sanitizing
Written and verbal communication
Cash handling and management
Reliability and punctuality
Cash handling expertise
Cash register systems
Refunds and exchanges
Timeline
Cashier
Koton
08.2024 - Current
Barista
Cacao Reserve
07.2023 - 09.2023
Italian Teacher
Remote
01.2023 - Current
English Teacher
Remote
01.2020 - Current
Bachelor of Literature - Italian Language And Literature
Ankara University
04.2001 -