EREN GUMUS

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Increased sales and customer satisfaction through personalized servicing.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.

• Responds to inquiries and complaints using standard scripts and procedures (telephone, web, chat, email, etc.)

• Gathers information, researches & resolves inquiries, and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

• Ensures high level of customer satisfaction is obtained with each interaction

• Resolved various issues and discrepancies for customers.
• Provided customers with information about availability and pricing.