Erdem Akyüz

• Managed and motivated employees to be productive and engaged in work.
• Managed daily store operations in a fast-paced food and beverage environment, ensuring smooth service flow and high customer satisfaction.
• Monitored product quality, cleanliness, and service standards to ensure a professional and welcoming environment.
• Maintained strong communication with customers and team members, using advanced English skills when assisting international guests.
• Supported sales performance by promoting products, improving customer communication, and encouraging upselling opportunities.

• Monitored table service, cleanliness, presentation, and staff performance throughout each shift.

• Supported upselling by recommending menu items, promotions, and premium options to guests.

• Trained new servers on menu knowledge, service procedures, customer communication, and company standards.

• Coordinated with kitchen and bar teams to improve order accuracy, timing, and overall guest satisfaction.

• Handled guest requests, complaints, and special needs professionally to ensure positive dining experiences.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.