Office, Linux, Photoshop
Erdem Gülcan
E-Commerce Sales Manager
Istanbul
Summary
Dynamic E-Commerce Manager with a proven track record at Teknomi Bilisim Hizmetleri, enhancing online sales through strategic campaign & buddget management and website optimization. Excelled in customer relations and shipping management, achieving significant cost reductions and customer satisfaction improvements. Skilled in both team collaboration and driving revenue growth through innovative marketing strategies. Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
7
7
years of professional experience
Work History
E-Commerce Manager
Teknomi Bilisim Hizmetleri San. Ve Tic. Ltd. Şti.
02.2021 - Current
- Management of sales and shipping operations on site and as a shop in various Marketplace sites such as N11, Trendyol, Hepsiburada and Amazon.
- Budget and campaign planning on Electronics, Outdoor, Outdoor Electronics, Home Electronics categories.
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Supported annual media planning process and media buying for digital content.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
- Negotiated with shipping providers to secure cost-effective rates, lowering operational costs and increasing profit margins.
- Designed promotional campaigns for major sales events, driving significant increases in traffic and sales volume.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
E-Commerce Operations Manager
Istanpol Elektronik San. Ve Tic. Ltd. Şti.
09.2020 - 02.2021
- Spearheaded initiatives to optimize packaging materials, reducing shipping costs without compromising product protection.
- Spearheaded the adoption of a customer-centric approach in all aspects of e-commerce operations, ultimately contributing to long-term business success and brand loyalty.
- Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive.
- Managed daily shipments of orders, managed online Marketplaces (e.g Trendyol, n11, Amazon, Hepsiburada) and finances.
Call Center Agent
Etstur
01.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Supported premium customers to buy services of ETSTUR.
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Attended educational seminars to improve knowledge and skills
- Address all customer service queries in polite, accurate and timely fashion.
Education
Bachelor of Arts - English Language And Literature
04.2001 -
Skills
Online Advertising
Software
Languages
Turkish
Native language
English
Proficient
C2
Japanese
Elementary
A2
Interests
Marketplace Category Management
Google Ads
SEO
Outdoor Equipments
Technology
Astronomy
Model Building
Timeline
E-Commerce Manager - Teknomi Bilisim Hizmetleri San. Ve Tic. Ltd. Şti.
02.2021 - Current
E-Commerce Operations Manager - Istanpol Elektronik San. Ve Tic. Ltd. Şti.
09.2020 - 02.2021
Call Center Agent - Etstur
01.2018 - 04.2019
Erciyes University - Bachelor of Arts, English Language And Literature
04.2001 -